Product Designer - Enterprise Products

Position: Product Designer - Enterprise Products

Location: New York, NY (Hybrid)
Department: Digital Experience
Reports To: Product Lead, Enterprise Products

About Lincoln Center: Lincoln Center for the Performing Arts is a global home for music, dance, theater, film, and culture. We steward a 16-acre campus in New York City, collaborate with leading resident arts organizations, and connect millions of people to the arts each year. We are building a modern digital foundation that expands access to culture, deepens relationships with audiences, and supports new creative frontiers.

Role Overview: Lincoln Center is seeking a Product Designer to shape the end-to-end commerce experience across our digital ecosystem. Commerce at Lincoln Center includes both ticketing and donor journeys, spanning discovery, contribution or purchase, account management, and post-transaction engagement. Reporting to the Product Lead for Enterprise Products, you will design intuitive, accessible, and conversion-optimized experiences that support attendance, philanthropy, and long-term patron relationships.

This role is a core part of Lincoln Center's digital transformation. You will define how patrons and donors move seamlessly from interest to engagement, reducing friction, increasing conversion, and building trust across a complex, multi-organization environment. You will partner closely with Product, Marketing and Business Development to deliver experiences that balance revenue goals with Lincoln Center's mission of access and inclusion.

• Own the user experience vision for Lincoln Center's commerce journeys across ticketing, donations, memberships, and subscriptions.
• Design end-to-end flows for ticket purchasing, donations, memberships, exchanges, and account management.
• Translate complex system constraints such as ticketing rules, pricing, availability, donor recognition into clear, human-centered experiences.
• Create wireframes, prototypes, and high-fidelity designs that communicate intent and enable rapid iteration.
• Partner with product analysts to define UX requirements, success metrics, and phased delivery plans.
• Collaborate with technologists to ensure designs are feasible, performant, and implemented with high quality.
• Use qualitative and quantitative research including usability testing, funnel analysis, and session data to inform and validate design decisions.
• Establish and evolve design patterns and standards for transactional flows, including checkout, donation forms, and account experiences.
• Continuously optimize conversion, clarity, and confidence throughout purchase and giving flows.

• A systems thinker who can simplify complex commerce problems into elegant experiences.
• Equally comfortable designing customer journeys and explaining tradeoffs to stakeholders.
• Highly collaborative and able to balance user needs with business and technical constraints.
• Data-informed, but not data-blind, using insight to guide decisions without losing intuition.
• Motivated by mission and impact, not just polish.

• 3 to 5 years of experience designing UX for consumer-facing digital products.
• Strong portfolio demonstrating end-to-end ownership of transactional, commerce, or contribution experiences.
• Experience designing checkout flows, subscriptions, or other high-stakes conversion journeys.
• Proficiency with modern design tools such as Figma and prototyping workflows.
• Experience collaborating closely with product and technology in an agile environment.
• Ability to communicate clearly, defend design decisions, and incorporate feedback constructively.

• Clear, intuitive ticketing and donor flows adopted across Lincoln Center.
• Measurable improvements in conversion, completion rate, and time to purchase or give.
• Reduced patron and donor confusion and fewer support requests during transactions.
• Consistent, scalable commerce design patterns across products.
• Demonstrated impact on ticket revenue, donations, audience growth, and patron satisfaction.

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