Vendor Operations Spec

Description

In this role, you will support vendor operations within an assigned business and/or function, working under close supervision for most non-routine work. The selected person will provide day-to-day support to vendors and business partners by addressing questions and researching & resolving issues and recognize vendor performance trends and recommend process improvements.

Responsibilities:

• Answers vendor and business partner questions on systems, processes, technology, and procedures of low to medium complexity. Researches and resolves issues of a low/medium complexity
• Responsible for assigned contractor`s delivery of work including Quality, Timeliness, other Service Level Agreements, Inventory Management and other operational metrics
• Supports research and analysis of vendor metrics to recommend changes to vendor procedures and processes
• Provides feedback on vendor activities to support the overall health of the vendor partnership.
• Participates in project teams and has shared accountability for project goals and outcomes. May own part of a larger project or all of a smaller one
• Identifies key business relationships within own organization and can provide examples of how own work impacts a positive vendor relationship
• Supports implementation by updating standard operating procedures
• Provides functional guidance to and/or mentors other team members
• Identify gaps, issues and/or continuous improvement opportunities of existing processes

Experience

• Agency management system experience

Qualifications

• Bachelor's degree or equivalent experience/training and 6-12 months of relevant experience
• Effective communication (oral & written) skills to interact with internal partners and external vendors
• Moderate research, problem solving, and critical thinking skills
• Basic understanding of business operations
• Basic working knowledge of Microsoft Office products

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in

every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive

benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Client-provided location(s): Flexible / Remote

Job ID: liberty_mutual-2025-73753-en_1

Employment Type: OTHER

Posted: 2026-01-13T20:01:19