Specialist, Internal Communications

Description

Job Summary

The preference is for the candidate to be located close to a hub and be in the office a minimum of 2 days/week (Hubs: Boston MA, Portsmouth NH, Seattle WA, Indianapolis IN, Columbus OH, Plano TX) although candidates from any location will be considered.

The Specialist on the Enterprise Communications Operations Squad within Global Brand & Communications supports tactical execution of communications deliverables across a number of internal channels. The team member works directly with communications professionals to execute on deliverables, including building and distributing emails to employee audiences, creating and distributing newsletters, posting internal blog posts, updating intranet content, pulling distribution lists, and pulling measurement data. This team member will follow best practices and standard work to execute on deliverables.

We're looking for a team member to join our Operations Squad that will build relationships with partners, have courageous conversations and bring ideas forward to help make things better.

Responsibilities

• Manages daily tactical execution of deliverables, including layout and distribution of employee emails, updates to the intranet, and other digital channels.
• Responds to requests from partners and adheres to service-level agreements and standard work related to timing, ensuring completion of checklists, peer reviews, quality, tactical execution, and measurement.
• Consistently follows best practices and standard work to ensure a consistent partner and employee experience.
• Interfaces within and outside of team to successfully execute on work.
• Serves as peer reviewer on team members' deliverables.
• Pulls communications data as assigned.
• May manage production of assets created by team members.
• Escalates issues appropriately to ensure timelines are met.

Qualifications

• Bachelor's degree or equivalent experience. Minimum of 1-2 years of related and progressively more responsible experience.
• Strong written and verbal communication skills, including superb attention to detail.
• Exposure to both current and emerging communications technologies.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Client-provided location(s): Columbus, OH, Boston, MA, Seattle, WA, Indianapolis, IN, Flexible / Remote, Plano, TX, Portsmouth, NH

Job ID: liberty_mutual-2026-74097-en_6

Employment Type: OTHER

Posted: 2026-01-29T19:43:03