Senior Claims Resolution Specialist, Personal Property

Description

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people's lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? If so, this opportunity could be for you!

Liberty Mutual's Large Loss Claims Property team has an immediate opening for a Personal Property Claims Specialist. As a Claims Specialist, you will manage, investigate and resolve assigned Property Contents claims under general supervision. Responsibilities include: capturing and creating an inventory of damaged/lost contents while on site, working with various vendors and ensuring that quality customer service is provided via face to face and phone interaction. Manages, investigates and resolves assigned Property Contents claims for more complex claims under limited supervision. Compiles and values inventory of high-end damaged/lost contents associated with property claims. Provides policyholders with quality customer service. May assist Claims Representatives with in-person inspection/policyholder contact where necessary.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory

Responsibilities:

• Responsible for claims handling personal property losses to include large loss.
• Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
• Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
• Develops expert list/websites for various product categories.
• Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation.
• Documents the file accordingly.
• Provides quality customer service.
• Provides insured with policy information to include coverage, limitations, replacement or ACV options.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.
• Attends product seminars/shows to build personal property expertise.
• May be called upon for catastrophe duty.

Qualifications

• Strong written and oral communications skills required.
• Good interpersonal, analytical and negotiation skills required
• Customer service experience preferred
• Knowledge of coverages provided within various homeowner policies.
• Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and 3-5 years of directly related experience.
• Ability to obtain proper licensing as required.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Client-provided location(s): Pittsburgh, PA, Cleveland, OH, State College, PA

Job ID: liberty_mutual-2026-74431-en_1

Employment Type: OTHER

Posted: 2026-02-07T19:42:24