Scrum Master, IT Ops

Description

This position will require a hybrid work model out of one of the listed locations: Boston, MA; Portsmouth, NH; Columbus, OH; Indianapolis, IN; or Plano, TX

We are seeking a highly organized and servant-leader-minded Scrum Master to guide our Agile teams, remove impediments, and ensure smooth delivery of high-quality products. In this role, you will work closely with Product Owners, Engineers, Designers, and key stakeholders to cultivate an Agile mindset and continuously improve team performance. This position is a member of an Agile team and is responsible for enabling the team to be more effective applying the relevant Agile approach (Scrum, Kanban, XP, etc.) and cultivates an environment that supports Agility. Coaches, mentors and teaches team members, proactively seeks to eliminate or minimize impact of barriers, and addresses challenges to team delivery. Works closely with Product Owners and other SMs to support release planning, backlog and team health, and cross-team communication. Fosters team decision making, transparency and independence, encourages cross-training and team support.<br><br><strong>Responsibilities:</strong><ul><li>Serve as Scrum Master for 2-4 cross-functional squads supporting business-critical platforms</li><li>Facilitate all core agile ceremonies (Sprint Planning, Daily Scrum, Reviews, Retrospectives)</li><li>Proactively identify and remove impediments across teams and dependencies</li><li>Partner closely with Product Owners, Engineering Managers, and Site Reliability Engineering teams</li><li>Drive continuous improvement using metrics such as flow, predictability, and delivery health</li><li>Coach teams on agile and scrum best practices, with a strong focus on accountability and outcomes</li><li>Experience working in large, distributed enterprise teams preferred</li><li>Uses retrospectives and other Lean-Agile techniques to implement small changes that lead to demonstratable improvement for the team.</li><li>Facilitates team level events using well-known facilitation techniques. Understands the importance of establishing trust and the need to remain neutral when facilitating.</li><li>Assesses the Agile/Scrum maturity of the team and helps identify areas where coaching may be needed to foster improvement.</li><li>Actively seeks coaching and mentoring from more experienced SMs &amp; coaches.</li><li>Enables close cooperation and collaboration across all roles and functions.</li><li>Focuses on improving relationships within the team as well as with their key stakeholders. </li><li>Shares resources with the team on various agility and lean topics. Develops skills to observe and provide consistent and impactful feedback.</li><li>Ensures team is clear on the vision or "why" for the change. </li><li>Seeks to understand the current mindset and practices and how that aligns or deviates from the desired change.</li></ul><b>Qualifications</b><ul><li>Bachelors degree in a relevant field (business, computer science, humanities, etc

Minimum of 4 years related experience

Experience working within a vendor model of support preferred

Experience with JIRA and/or Confluence preferred

Experience with AI tools preferred

Knowledge/training equivalent to beginner/1st level certification from a reputable Lean-Agile organization (PSK I, PSM I, CSM, etc) a plus

Preferably 1 to 3 years of experience as a member of an Agile team, or related experience

Knowledge of IT concepts, strategies, methodologies, architectures and technical standards

Strong problem solver with ability to work with a team to maximize progress, potential and overall effectiveness

A lifetime learner who is dedicated to relentless improvement of themselves and their teams, eager to face challenges in service of them

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California

• Los Angeles Incorporated

• Los Angeles Unincorporated

• Philadelphia

• San Francisco

Client-provided location(s): Columbus, OH, Boston, MA, Indianapolis, IN, Plano, TX, Portsmouth, NH

Job ID: liberty_mutual-2026-75490-en_3

Employment Type: OTHER

Posted: 2026-04-17T20:27:15