Manager, Software Engineering

Description
We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

This role has a hybrid work schedule (2 days on site) for candidates based in Portsmouth, NH, Boston, MA, Indianapolis, IN and Plano, TX.

Job summary:

The USRM Distribution Technology organization is looking to hire an Manager, Software Engineering to lead Agile engineering teams in building the future state sales experience for Direct Response Center (DRC) agents, a UI called Olympus. Olympus is essential to the success of Liberty Mutual as the legacy sales experience it is replacing is over 20 years old and burdened with tech debt. Olympus will unlock numerous capabilities and greater speed-to-market as it is expanded to support all products across all DRC "queues" over the coming years.

As an Engineering Manager within the "I Buy / I Sell Insurance Professional" portfolio, you will be responsible for hiring, leading, and supporting engineers to work optimally to deliver on our business priorities. You will coach and evaluate performance, including the quality of work delivered by team members. Aided by effectively utilizing agile methodology and practices, you will create a motivating work environment for your team and ensure they are highly engaged and continuously growing as they efficiently deliver quality solutions.

You will leverage your knowledge of architecture and software engineering best practices to provide leadership, guidance and oversight for the design and implementation of the DRC sales experience with a tech stack comprised of React, Apollo GraphQL, and Java. You will become an expert of the tools, architecture, and non-functional requirements (e.g. security and scalability) for your aligned software products so that you can provide technical engineering guidance, especially with less experienced team members. You will manage the total cost of ownership and advocate for the appropriate management of technical debt.

• Ensures aligned software products are enhanced and maintained to meet business functional needs. In partnership with Product Owner, identifies key performance indicators to measure success of work product.
• Understands the business domain and product vision; in partnership with other team members (Product Owners, Portfolio Scrum Master, Architect, etc.) aligns work of the team toward the shared goals for the product.
• Monitors team effectiveness and addresses issues affecting team productivity.
• Supports team members in addressing or escalating issues to make the overall team more efficient.
• Removes roadblocks and obstacles; manages interdependencies when needed.
• Initiates and fosters collaborative partnerships with stakeholders, technology and business managers, vendors and technology executives; develops relationships that support increasing efficiency and effectiveness.
• Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner.
• Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments.
• Facilitates or provides mentoring experiences. Provides relevant technical coaching and support to team members.
• Hires talent and actively engages in recruiting processes.
• Coordinates with vendors to ensure talent management, onboarding and transition are performed in a consistent manner.
• Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform.
• May establish financial plan for the application, portfolio or overall unit and manages to plan.
• May lead efforts to evaluate, select and implement new technologies to enhance applications or platform.

• Bachelors or Masters Degree in technical or business discipline.
• Minimum of 5+ years' experience in a practice relevant domain including delivering software solutions in an agile environment.
• Minimum 3+ years in a leadership role preferred.
• Able to manage complex technology development concepts, capabilities and maturity.
• Requires excellent analytical ability, consultative communication, presentation and management skills, strong judgment and ability to effectively liaise with cross functional stakeholders and optimize teams.
• Demonstrated ability to operate collaboratively and build consensus. In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices and techniques; thorough knowledge of business functions and operations, objectives and strategies.

• California

• Los Angeles Incorporated

• Los Angeles Unincorporated

• Philadelphia

• San Francisco