GRS Business Operations Director

Description

Job Summary

Responsible for management and oversight of Helmsman's carrier operations and data analytics, including management of the carrier operations team, relationship management for carrier partners, and providing analytical support for Helmsman's customers and prospects.

Job Responsibilities

• Develop, maintain and strengthen Helmsman's relationships with its carrier partners. Continuously work to optimize these relationships in conjunction with Helmsman and Claims senior leadership teams.
• Oversee all work performed by carrier operations team to ensure that all carrier requirements, regulatory requirements and operational guidelines are executed upon.
• Work with Service and Sales teams to build and maintain reporting for account specific KPIs for customers, provide analytical support for prospects and RFPs, and provide support for adhoc requests.
• Partner with Sales and Service on new reporting and/or enhancements to meet customer and market requests, and ensure that Helmsman provides industry leading analytics data to our customers.
• Collaborate with Claim Analytics on overall Helmsman book results to support Helmsman's strategic priorities, provide insights to the leadership team and support customer data and benchmarking requests.
• Leads, directs and has full management accountability for staff with an emphasis on employee selection, development, succession planning and performance.

Qualifications

• Advanced level of knowledge of financial analysis, marketing, technology, strategic planning, management
• Strong written and oral communication skills to aid in interactions with senior management, other departments, and industry
• Capabilities required include resiliency, adaptability, self-confidence, organized, achievement-orientated, collaborative, and openness to new experiences
• Knowledge, skills are other capabilities are typically acquired through an MBA or equivalent and at least 10 years experience, some which should be in a top-tier strategy consulting role

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Client-provided location(s): Boston, MA, Flexible / Remote, Plano, TX

Job ID: liberty_mutual-2025-72991-en_2

Employment Type: OTHER

Posted: 2025-11-05T20:06:13