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Liberty Mutual Insurance

Director, Personal Lines, Auto Product Design

2 days ago• Boston, MA

Description

At Liberty, our Personal Lines Auto Product team partners across the company to build and roll out auto insurance solutions that keep pace with what customers and agents need. We focus exclusively on auto, bringing deep expertise, data and analytics to deliver strong state-by-state results while modernizing how we price policies and the technology that supports them. Organized around four core areas-Delivery & Development, Underwriting Effectiveness, State Management, and Mobility Solutions-we work collaboratively to live our purpose: helping people embrace today and confidently pursue tomorrow.

We are seeking a Director, Auto Product Design to lead a team focused on optimizing the end-to-end auto product experience, with a strong emphasis on NB growth and retention. This role is responsible for guiding a team of analysts who generate insights and shape experience enhancements across multi-channel quote, bind, and servicing interactions (e.g., rewrites, endorsements.)

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This leader will oversee the auto experience optimization portfolio, translating customer behavior, market dynamics, and performance analytics into actionable recommendations that strengthen customer engagement, improve persistency, and drive lifetime value. The role partners closely with Data Science, Risk Analytics, Underwriting, Technology, Distribution, Claims, and Service teams to design and implement capabilities that deliver a more seamless, personalized, and effective customer experience across the policy lifecycle.

Key Responsibilities

  • Collaborate with cross-functional partners across USRM to evaluate, test and implement quote flow enhancements that move us toward achieving each channel strategy.
  • Optimize consumption of prefill data to ensure optimal experience in our quote flow to improve throughput and reduce expenses
  • Operationalize risk classification into quoting experience by designing interview questions wording and flow that's tailored to each channel to minimize friction and risk misclassification
  • Own logic governing how midterm or renewal transaction s are executed to reduce premium leakage and improve retention (e.g., rewrites, rescores, sensitive life events such as Bereavement endorsement)
  • Lead and develop a team of analysts and product specialists , ensuring strong analytical rigor, competitive intelligence, and product insight.
We are looking for a candidate who is:
  • Intellectually curious - excited to solve complex problems and identify new opportunities
  • Analytical and technical - able to gather, interpret, and evaluate data across multiple sources; proficient in SAS/Snowflake
  • Self-driven with strong organizational skills and proactive follow through
  • Collaborative and engaged in contributing to a dynamic and inclusive team culture
  • Able to communicate clearly and partner with stakeholders across multiple teams
Qualifications
  • 5+ years of experience in personal lines insurance, preferably auto product management, product development, or strategy.
  • Knowledge of auto insurance product pricing and coverages
  • Strong analytical background with experience using data and market insights to inform product decisions
  • Experience collaborating with technology teams to develop business requirements for new capabilities or products
  • Demonstrated leadership experience managing or mentoring analysts
  • Strong communication, stakeholder management, and problem-solving skills
  • Bachelor's degree required; advanced degree preferred
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

Client-provided location(s): Boston, MA, Seattle, WA, Flexible / Remote, Portsmouth, NH
Job ID: liberty_mutual-2026-75790-en_4
Employment Type: OTHER
Posted: 2026-05-06T20:15:50

Perks and Benefits

  • Health and Wellness

    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • HSA
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Mental Health Benefits

  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave

  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities

  • Office Life and Perks

    • Happy Hours
    • Snacks
    • On-Site Cafeteria
    • Casual Dress
    • Holiday Events

  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
    • Leave of Absence

  • Financial and Retirement

    • Performance Bonus
    • 401(K) With Company Matching
    • Financial Counseling

  • Professional Development

    • Mentor Program
    • Promote From Within
    • Learning and Development Stipend
    • Tuition Reimbursement
    • Internship Program
    • Associate or Rotational Training Program
    • Access to Online Courses
    • Lunch and Learns
    • Shadowing Opportunities

  • Diversity and Inclusion

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