Cyber Claims Officer

Description

In today's rapidly evolving cyber landscape, our insureds face increasingly complex threats from ransomware and business email compromise to large-scale data breaches. As a Cyber Claim Officer, you will manage high-exposure, often time-sensitive matters, working closely with breach coaches, forensic investigators, underwriters, actuaries and cybersecurity experts. You will play a critical role in helping organizations respond to emergent cyber incidents and privacy, media and technology errors & omissions litigation, ensuring a confident and coordinated response, and shaping best practices in our cyber claims strategy. This is a high-impact opportunity for someone who thrives on novel issues, technical complexity, fast-moving incidents, and collaborative problem-solving.

Responsibilities

• Analyzes, investigates, and evaluates cyber, media and technology-related losses to determine coverage, exposure, and appropriate claim disposition.
• Utilizes CMS to document claims, track activity, and maintain accurate diary follow-ups.
• Establishes and monitors indemnity and expense reserves within assigned authority, ensuring accuracy and adequacy throughout the claim lifecycle.
• Makes recommendations for reserves on claims outside of authority level.
• Prepares clear and comprehensive reports for management, underwriting, and other stakeholders.
• Identifies and communicates emerging cyber-specific claim trends, threat vectors, and policy issues to management and underwriting.
• Manages litigation involving cyber, media, privacy, and technology-related matters through strategic oversight of counsel.
• Adheres to line-of-business litigation guidelines, including budgeting, bill review, and payment processing.
• Proactively manages the full claim lifecycle from first notice through resolution, ensuring timely, strategic progression.
• Actively participates in mediations, arbitrations, and settlement negotiations within assigned settlement authority.
• Participates in internal and external claims audit processes.
• Provides claims-focused marketing support by meeting with brokers, risk managers, and reinsurers.
• Maintains required adjuster licenses across jurisdictions.

• Coordinates incident response activities with breach coaches, forensic firms, crisis-communications teams, and cybersecurity vendors during active cyber events.
• Evaluates forensic findings (e.g., Digital Forensics and Incident Response (DFIR), Forensic Accounting) and integrates conclusions into coverage and liability decisions.
• Advises insureds on recovery strategies, including business interruption documentation, data restoration processes, and post-incident cyber-hygiene improvements.
• Engages in thought leadership such as panel presentations, white papers, conference attendance, etc.

• Bachelors' and/or advanced degree
• 10 + years claims experience, with at least 5 years within a technical specialty
• Highly advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge
• Functional knowledge of law and insurance regulations in various jurisdictions
• Demonstrated superior verbal and written communications skills
• Highest level of advanced analytical, decision making and negotiation skills

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco