Claim Resolution Specialist, Personal Property
1 week ago• Denver, CO
CO Salary Range: USD 102,000.00 per year
Description
Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory
- Manages, investigates and resolves assigned Property Contents claims under limited supervision.
- Compiles and values inventory of damaged/lost contents associated with property claims.
- Provides policyholders with quality customer service.
- May assist Claims Representatives with in-person inspection/policyholder contact where necessary.
- Responsible for claims handling personal property losses to include large loss.
- Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
- Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
- Develops expert list/websites for various product categories. Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation. Documents the file accordingly.
- Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options.
- Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
- May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.
- Attends product seminars/shows to build personal property expertise.
- May be called upon for catastrophe duty
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- Strong written and oral communications skills required.
- Good interpersonal, analytical and negotiation skills required
- Effective negotiation skills.
- Customer service experience preferred
- Knowledge of coverages provided within various homeowner policies.
- Ability to effectively and independently manage workload while exhibiting good judgment.
- Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.
- The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience
- Ability to obtain proper licensing as required.
- Completion of advanced property training.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in
every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive
benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco
Client-provided location(s): Denver, CO
Job ID: liberty_mutual-2026-73898-en_1
Employment Type: OTHER
Posted: 2026-01-09T19:45:17
Perks and Benefits
Health and Wellness
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- HSA
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Happy Hours
- Snacks
- On-Site Cafeteria
- Casual Dress
- Holiday Events
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Volunteer Time Off
- Leave of Absence
Financial and Retirement
- Performance Bonus
- 401(K) With Company Matching
- Financial Counseling
Professional Development
- Mentor Program
- Promote From Within
- Learning and Development Stipend
- Tuition Reimbursement
- Internship Program
- Associate or Rotational Training Program
- Access to Online Courses
- Lunch and Learns
- Shadowing Opportunities
Diversity and Inclusion
Company Videos
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