Business Analyst

Description
At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

This position may be filled as a Business Analyst I or Business Analyst II depending on candidate experience. The salary range posted reflects the range for the varying pay scale that encompasses each of the Liberty Mutual regions and the overall cost of living for that region.

Note: Open to all those residing in the Eastern and Central Regions (following Eastern and Central Time Zone). Should candidate be near a GRS hub, they will be required to go into the office twice a month.

The Business Analyst will be responsible for the following:

• Applies skills and knowledge obtained while in the Associate Business Analyst role, or through equivalent experience, by performing business operations analysis (how works gets done within a functional group) and reporting and analysis that is typically function-specific (e.g., claims, distribution, underwriting, marketing, etc.).
• Performs research, analyzes information, presents findings, and assists in recommending changes and/or taking action based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes'
• Seeks advice from manager and/or more experienced staff to guide and further professional growth.
• At least 75% of time is spent on a combination of the following responsibilities:
• Performs research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners.
• Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics.
• Assists in building the business case for making a change to current practices, programs or procedures.
• Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc.
• Supports implementation of business process improvements.
• May own implementation and evaluation of smaller scale changes.
• Provides input to metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization.
• Owns report development for reports considered of lower level complexity. Recommends changes to, makes modifications, prepares, and distributes standard and ad hoc reports/dashboards.
• Assists in developing presentations and shares findings as well as recommendations.
• Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources.

Qualifications

• Demonstrated research, problem solving, analytical, critical thinking, and relationship management skills.
• Business operations knowledge to include understanding the function's value chain and awareness of market conditions.
• Solid knowledge of Excel and PowerBI.
• Developing knowledge of available data sources, strengths and shortcomings.
• Knowledge of database SAS Viya software, Power Automate, Power Flow and SharePoint preferred.
• Competencies typically acquired through a Bachelor s degree or equivalent experience in addition to 6-9 months of relevant experience.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California

• Los Angeles Incorporated

• Los Angeles Unincorporated

• Philadelphia

• San Francisco

Client-provided location(s): Boston, MA, Flexible / Remote

Job ID: liberty_mutual-2026-75459-en_2

Employment Type: OTHER

Posted: 2026-04-17T20:27:15