Associate Account Analyst

Description
Deconstructs submissions by identifying, gathering and entering information into systems, pricing tools and models flagging referral triggers, and initiating/managing requests to internal service providers (e.g., rating) Gathers, analyzes and ensures the accuracy of pricing and proposal information (rating and pricing tool output, proposal language, coverage forms and endorsements, financial and legal agreements and offer/ disclosure /election forms) used by the underwriter to complete the coverage review, hazard analysis, pricing strategy and proposal Provides customer service to brokers and agents to facilitate the processing of business answers questions, resolves problems on topics such as policy transactions, billing, and service needs. Executes post-sale account management workflow, including initiation of billing, policy issuance, acquisition of account agreements and file documentation. Initiates pre-renewal communications via conditional/non-renewal notice draft when necessary Supports the underwriter with mid-term account reviews / stewardship, ongoing service, service planning and endorsements.

This is a hybrid position. However those within 50 miles of our office in Boston, MA; Naperville, IL, Plano, TX; Orange, CA must report to the office twice a week. Please note that this policy is subject to change.

General Job Skills & Responsibilities (including but not limited to):

• Ability to perform work accurately, timely and with only moderate supervision.
• Sending booking instructions to Clearance.
• Sending endorsement instructions to CoE.
• Provides customer service to brokers and agents to facilitate the processing of business answers questions.
• Executes post-sale account management workflow, including policy issuance, updates underwriting reporting systems and file documentation.
• Capabilities include critical thinking/problem solving, decision making, customer focus, detail orientation, written/verbal communications, organization, adaptability, courtesy, dependability, and ability to learn/apply new information quickly and accurately.

Systems:

• EPIC
• PW
• @Work
• EPICENTER
• VIA CLAIMS
• DNBI
• Experian
• Power BI
• Producer Management - CCO
• BART
• Policy View

Qualifications

• Capabilities include critical thinking/problem solving, decision making, customer focus, detail orientation, written/verbal communications, organization, adaptability, courtesy, dependability and ability to learn/apply new information quickly and accurately.
• Knowledge, skills and capabilities typically acquired through 2 or more years of related work experience.
• Associates or bachelor's degree preferred.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Client-provided location(s): Orange, CA, Boston, MA, Plano, TX, Naperville, IL

Job ID: liberty_mutual-2025-73030-en_2

Employment Type: OTHER

Posted: 2025-11-08T20:05:53