Analytics Manager, Direct Sales Performance & Forecasting
Description
Liberty Mutual is seeking an Analytics Manager to lead a team responsible for helping the business understand how our direct sales channels are performing and where we can improve. This team focuses on the customer experience across phone-based sales and digital channels, including how customers engage with us, move through the sales process, and ultimately purchase a policy.
In this role, you will manage a team of analysts who produce forecasts, monthly performance reporting, and in-depth analysis for a large and strategically important part of the business. Your team's work will help leaders understand whether performance is on track, what is driving results, and where action may be needed to improve outcomes.
This is a highly analytical leadership role. We are looking for someone who is not only strong with data, but also skilled at turning data into a clear and compelling story. The right candidate will be able to look across multiple metrics, identify how changes in one area may affect another, and help leadership understand both the "what" and the "why" behind business performance.
You will also be a hands-on people leader who enjoys developing analytical talent and helping teams increase their influence and impact. This role requires someone who can guide others through ambiguous business questions, support thoughtful analysis, and help translate insights into clear recommendations for business leaders.
Want more jobs like this?
Get Business Operations jobs in Boston, MA delivered to your inbox every week.
This role may have in-office requirements depending on candidate location.
This is a ranged posting for an Assistant Director or a Director level role. Level offered will be based on candidate skills and experience at manager discretion.
What You'll Do:
- Lead and develop a team of analysts responsible for forecasting, reporting, and performance analysis for Liberty Mutual's direct sales channels.
- Help business leaders understand performance across phone and digital sales experiences, including key trends, risks, opportunities, and recommended actions.
- Lead planning and forecasting for new business, including identifying key assumptions and drivers of future performance.
- Oversee monthly reporting and ongoing performance analysis, ensuring results are accurate, clearly explained, and connected to business outcomes.
- Guide deeper analysis into meaningful performance changes to determine root causes, identify opportunities, and inform leadership decisions.
- Partner with Finance, data/reporting, and analytics teams to ensure consistent reporting, shared understanding of business results, and continued improvement of reporting and analytical processes.
- Define and advance an AI- and automation-focused roadmap to improve analytical efficiency, standard reporting, and insight generation.
- Master's degree in Mathematics, Economics, Statistics or other quantitative field; Ph.D. helpful given quantitative work they are leading.
- Minimum 8, typically 10, years' experience; must have exceptional planning, analytical, decision-making and project management skills.
- Expert knowledge of data sources, tools and business drivers.
- Knowledge of statistical techniques required. Industry knowledge critical.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco
Perks and Benefits
Health and Wellness
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- HSA
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Happy Hours
- Snacks
- On-Site Cafeteria
- Casual Dress
- Holiday Events
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Volunteer Time Off
- Leave of Absence
Financial and Retirement
- Performance Bonus
- 401(K) With Company Matching
- Financial Counseling
Professional Development
- Mentor Program
- Promote From Within
- Learning and Development Stipend
- Tuition Reimbursement
- Internship Program
- Associate or Rotational Training Program
- Access to Online Courses
- Lunch and Learns
- Shadowing Opportunities
Diversity and Inclusion
Company Videos
Hear directly from employees about what it is like to work at Liberty Mutual Insurance.