Technical Writer

Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Leidos is seeking a Technical Writer to support our United States Patent and Trademark Office (USPTO) customer. The Technical Writer will join our ServiceNow cross-functional implementation team and will be responsible for the creation of clear, concise, and user-friendly documentation. The ideal candidate will have experience working with software developers, business analysts, and trainers to develop high level technical documents, user manuals, business use cases, and mapping workflows to ensure stakeholders and end-users can easily understand and adopt solutions.

Primary Responsibilities:

• Create detailed workflow diagrams and process documentation to support operational efficiency.
• Collaborate with product managers, developers, and business analysts to gather information and translate technical concepts into accessible content.
• Assist Business Analysts with documenting business use cases to capture requirements, scenarios, and expected outcomes.
• Develop and maintain user manuals, installation guides, and product documentation.
• Ensure consistency, accuracy, and compliance with documentation standards.
• Review and edit existing documentation for clarity, usability, and completeness.
• Support training and onboarding by working with the Trainer to produce high-quality reference materials.

Basic Qualifications:

• Bachelor's degree and 2-4 years of proven experience as a Technical Writer. Business Analyst, or in a similar role. Additional years of experience may be considered in lieu of degree.
• Strong ability to write and edit technical documents, user manuals, business use cases, and workflows.
• Proficiency in documentation tools (MS Office, Visio, Knowledge Bases, Scout, or similar tools).
• Excellent communication and analytical skills.
• Ability to work with cross-functional teams in an Agile environment.
• Attention to detail and strong organizational skills.

Preferred Qualifications:

• Working knowledge of ServiceNow ITSM, ITOM, ITAM modules.
• Experience in IT, SaaS, or enterprise software documentation.
• Familiarity with ServiceNow, Rally, Jira, or other workflow-driven platforms.
• Knowledge of diagramming tools (Visio, Lucidchart, Snaggit).
• ServiceNow CSA and/or CIS.

The Mission

The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions to include applying cloud-factory and aaS (as a Service) capabilities and integrating commercial products to provide a comprehensive digital engineering approach to IT transformation. Our team is solving the world's toughest security challenges for customers with "can't fail" missions. To explore and learn more, click here!

Come join our rapidly growing team and enjoy these benefits:

• Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year.
• Eleven (11) paid holidays per year.
• Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.
• Ongoing training to support your success.
• Tuition reimbursement based on Leidos policy.
• Discounted Leidos stock purchase and other Employee Discounts.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

May 12, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $52,000.00 - $94,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

#Remote

Client-provided location(s): Flexible / Remote

Job ID: Leidos-R-00182714

Employment Type: FULL_TIME

Posted: 2026-05-16T19:04:53