Senior IT Infrastructure Manager

- Coordinate production changes, maintenance windows, and release support to reduce operational disruption.

Incident, Problem, and Escalation Management

- Manage Tier 2 and Tier 3 troubleshooting and escalation for complex infrastructure incidents and service degradations.

- Lead incident response activities, service restoration, and cross-team coordination during operational events.

- Oversee root cause analysis and corrective actions to prevent recurrence and improve long-term stability.

- Analyze incident trends and recurring issues to prioritize remediation and strengthen problem management outcomes.

Team Leadership and Cross-Functional Coordination

- Manage multi-discipline technical teams responsible for infrastructure operations and support delivery.

- Set priorities, assign resources, and enforce accountability for quality, timeliness, and operational outcomes.

- Collaborate with service desk, engineering, cybersecurity, and program leadership to resolve dependencies and delivery risks.

- Provide operational status, risk reporting, and performance updates to stakeholders and contract leadership.

Risk, Compliance, and Service Improvement

- Perform risk analysis and risk management for infrastructure services, including operational and continuity risks.

- Drive IT service improvement initiatives focused on reliability, response effectiveness, and customer experience.

- Ensure operational documentation and activities support compliance, audit readiness, and governance expectations.

- Support contingency and continuity planning activities by integrating lessons learned and recovery requirements into operations.

REQUIRED QUALIFICATIONS

US Citizenship/Work Authorization: Must meet contract requirements.

Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).

Education: Bachelors in a relevant field (e.g., Information Technology, Computer Science, Engineering).

Required Certification: PMP Certification or equivalent.

EXPERIENCE

- 8+ years of experience managing and leading delivery of IT infrastructure operations.

- Experience managing multi-discipline technical teams in enterprise IT environments.

TECHNICAL SKILLS

- IT infrastructure operations leadership across server, storage, messaging, and remote access domains.

- Tier 2 and Tier 3 troubleshooting, escalation management, and incident response.

- Root cause analysis (RCA), risk analysis/management, and IT service improvement.

- Service delivery management for enterprise infrastructure operations.

PREFERRED QUALIFICATIONS

- Experience supporting SEC or other U.S. federal civilian agency IT operations.

- ITIL 4 certification and practical experience with incident/problem/service level management.

- Experience in hybrid infrastructure operations supporting on-premises and cloud platforms (e.g., Microsoft 365 GCC, Azure, AWS).

- Experience with enterprise storage and virtualization operations (e.g., NetApp, VMware, backup/disaster recovery tooling).

- Experience supporting FISMA/NIST-aligned controls, audit remediation, and zero-trust implementation efforts.

- ITIL 4 Foundation

- CISSP (or Security+)

- Microsoft Certified: Azure Administrator Associate

WORK ENVIRONMENT / OTHER

Operational Support: May require participation in on-call or surge support activities depending on operational needs.

Location: Telework

Travel: As required per contract direction with preferred candidates within 200 miles of Washinton, DC.

SECISS2

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

May 7, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $92,300.00 - $166,850.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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Client-provided location(s): Flexible / Remote

Job ID: Leidos-R-00182745

Employment Type: FULL_TIME

Posted: 2026-05-07T18:56:55