IT Specialist Mid

Description

Leidos is looking to hire an IT Specialist Mid in Quantico, VA to join our SMIT program supporting Navy-Marine Corps enterprise networks and end-user operations. The selected candidate will provide Tier I/Tier II help desk and technical support services, assisting users with hardware, software, network connectivity, and account-related issues in a fast-paced operational environment.

SMIT is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport portion of NGEN-R, the Leidos team delivers the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos supports the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Primary responsibilities include, but are not limited to:

• Provide Tier I/Tier II help desk support for hardware, software, printer, account access, and network connectivity issues.
• Respond to customer incidents and service requests using the Remedy ticketing system or other approved ITSM platforms.
• Troubleshoot desktop, laptop, peripheral, and mobile device issues in both remote and onsite environments.
• Perform account management support including password resets, account unlocks, and access verification in accordance with security policies.
• Diagnose and resolve Layer 1 connectivity issues including cable swaps, patching, workstation connectivity, and wall-to-switch port verification.
• Perform basic Layer 2 troubleshooting utilizing Cisco CLI commands and network diagnostic tools.
• Escalate complex technical issues to appropriate engineering or network support teams as required.
• Configure, deploy, image, and maintain end-user systems and associated software applications.
• Support implementation, upgrade, and refresh activities for IT equipment and end-user technologies.
• Document troubleshooting steps, issue resolution, and customer interactions within ticketing systems.
• Provide professional customer service and maintain strong verbal communication with users at all organizational levels.
• Assist with outage response, incident resolution, and occasional onsite troubleshooting activities within the local duty area.
• Ensure compliance with cybersecurity requirements, operational procedures, and configuration management standards.
• Participate in continuous process improvement efforts and maintain awareness of emerging technologies and support practices.

Basic Qualifications

• High school Diploma or General Equivalency Diploma (GED) with 4+ years of related IT support experience.
• US Citizen with an active DoD Secret clearance.
• Must possess Security+ certification (or equivalent IAT Level II certification).
• Experience supporting Information Systems (IS) environments and end-user computing systems.
• Experience providing help desk, desktop support, or customer technical support services.
• Knowledge of Remedy ticketing systems or similar IT service management tools.
• Basic knowledge of Cisco devices and CLI commands.
• Experience troubleshooting Windows operating systems, Microsoft Office applications, printers, and network connectivity issues.

Hourly rate range: $40/hour - $42/hour

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

NGEN

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

May 19, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Client-provided location(s): Quantico, VA

Job ID: Leidos-R-00183635

Employment Type: FULL_TIME

Posted: 2026-05-20T19:21:23