Customer Service Representative / General Administrative Assistant
4 days ago• Springfield, VA
Description
Job Description
We are seeking a reliable, detail-oriented, and proactive Customer Service Representative / General Administrative Assistant to support daily office operations while delivering high-quality customer service. This dual-role position is essential to maintaining an efficient workplace, supporting internal teams, and ensuring positive interactions with customers and stakeholders.
Primary Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Perform general office duties including filing, data entry, scanning, document preparation, and scheduling
- Maintain and update customer records, databases, and internal systems
- Schedule meetings and appointments; manage calendars as needed
- Prepare and distribute correspondence, memos, and routine reports
- Assist with basic bookkeeping, record-keeping, and data tracking
- Provide administrative support to multiple departments as required
- Support other administrative staff to ensure smooth office operations
- Resolve customer issues and complaints efficiently while maintaining a positive, empathetic approach
- Maintain accurate records of customer interactions and service activities
- Follow up with customers to ensure satisfaction and issue resolution
- Collaborate with team members to improve customer service processes and workflows
Basic Qualifications
- TS/SCI w/ Poly Clearance is required
- High school diploma or equivalent
- Minimum of 2-4 years of experience in customer service, administrative support, or office operations
- Strong written and verbal communication skills
- Excellent organizational and time-management abilities with strong attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and standard office equipment
- Ability to work independently as well as collaboratively in a team environment
- Strong problem-solving skills and ability to handle multiple priorities
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Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration or a related field
- 2+ years of experience in a customer service and/or administrative role
- Experience with customer relationship management (CRM) systems or customer databases
- Familiarity with SAP or similar enterprise software
- Experience supporting multiple departments in a fast-paced office environment
- Positive, patient, and professional demeanor with strong interpersonal skills
EC-DAS
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
February 9, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Client-provided location(s): Springfield, VA
Job ID: Leidos-R-00175621
Employment Type: FULL_TIME
Posted: 2026-02-10T18:50:58
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
Diversity and Inclusion
Company Videos
Hear directly from employees about what it is like to work at Leidos.