Client Services Representative
About Nevada Corporate Headquarters
Nevada Corporate Headquarters has been the corporate formation specialist for over twenty years. Founded in 1989, Nevada Corporate Headquarters and its associated companies have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, and estate and retirement planning. We are dedicated to providing the highest standard of customer service.
Nevada Corporate Headquarters is a business formation company headquartered in Nevada that specializes in helping businesses launch and grow throughout the U.S. We have multiple avenues of career growth with opportunities to advance with our growing organization. We promote a culture of diversity, inclusion, and work-life balance. Our core values consist of Service Excellence, Teamwork, Ownership, Respect, and Integrity.
Overview
As a Client Service Representative, you will be the primary point of contact for NCH clients moving through the entity formation and Record Book Walkthrough process. You'll support the Sales division by delivering responsive, high-quality customer service, guiding clients through required corporate documentation, and ensuring every customer interaction reflects NCH's commitment to 100% customer satisfaction.
This position will be on-site at our Las Vegas, NV office.
You will
Deliver 100% customer satisfaction in every interaction, going above and beyond to "Deliver the WOW"
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Support the Sales division by providing excellent, responsive customer service
Satisfy every customer service request (call, email, or fax) within 24 hours
Answer incoming calls during your scheduled call block time when not conducting a walkthrough
Schedule walkthrough appointments as needed and complete 4-5 Record Book Walkthroughs per day
Process and resolve requests through the Trouble Ticket System
Complete CRM workflow fields on the entity card, including walkthrough date scheduled, walkthrough date completed, and tax/credit product status
Guide clients through the full record book walkthrough process, including the list of officers, SS-4 form (EIN), IRS Form 2553 (if applicable), release documents, membership listing/stock ledger statements, and operating agreement/bylaws
Assign ownership, complete membership certificates, and place all completed documents in the client's record book
Collect required documents back from clients via fax or email and follow up weekly to confirm all documents were returned
Advise clients on requirements for setting up a bank account
Share the post-walkthrough client survey and invite clients to provide a 5-star testimonial
Maintain professional conduct, attendance, and punctuality at all times
Other duties as assigned
You have
Prior experience in customer service, client service, or another client-facing role
Strong attention to detail and organizational skills for managing multiple client documents and deadlines
Comfort learning and working within a CRM system
Excellent verbal and written communication skills
Ability to manage a high-volume, fast-paced workload while maintaining accuracy
A professional, customer-first attitude with reliable attendance and punctuality
The base compensation range for this role is $37,440 + monthly performance-based incentive bonus.
You will also receive a full range of medical, financial, and other benefits as seen below.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short-Term/Long-Term Disability Insurance
Plus other wellness benefits to include:
Fertility
Mental Health
One Medical
Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion