Support Services Supervisor - Referrals

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is seeking a Support Services Supervisor to join our team in Dublin, OH.

Work Schedule: Tuesday-Saturday12:00AM-8:30AM

Job Responsibilities

• Lead, coach, and develop entry-level staff; drive accountability and performance
• Maintain strong floor presence to support workflow, remove barriers and ensure quality output
• Manage daily workflow, staffing, and coverage to meet turnaround time and volume demands
• Monitor productivity, quality, and referral shipment metrics (accuracy, TAT, delays, rework); address gaps in real time
• Make timely decisions and adjust quickly to changing volumes and priorities
• Troubleshoot and resolve operational issues, including missing, delayed or rejected specimens; escalate when needed
• Ensure compliance with DOT/IATA, SOPs, policies and quality standards
• Perform quality checks and maintain QA documentation
• Analyze operational and referral performance data using Excel, dashboards or reporting tools to identify trends and drive decisions
• Identify and drive process improvements to increase efficiency, quality and reduce errors/rework
• Collaborate with cross-functional teams and referral partners to improve service levels
• Demonstrate ownership by driving results and maintaining operational consistency

• High school diploma or GED
• 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

• Associate's degree in science, healthcare, or business
• 1 year or more of experience in a clinical laboratory
• 1 year or more of supervisory or leadership experience

• Understanding of laboratory operations, policies, and procedures
• Experience working in a high-volume laboratory environment
• Strong computer skills, including proficiency with Microsoft Office applications
• Ability to work independently and collaboratively within a team environment
• Strong attention to detail with the ability to manage multiple priorities
• Proven problem-solving and decision-making skills, with the ability to resolve issues in real time
• Ability to lead, coach and develop frontline employees while fostering accountability and high performance
• Strong written and verbal communication skills
• Flexibility to work extended hours, weekends or alternate shifts as business needs require
• Ability to meet the physical requirements of the position
• Able to pass a standardized color blindness test