Senior Manager, Resilience Technology

Labcorp is seeking a remote Senior Manager, Resilience Technology, to join our team!

Work Schedule

Monday - Friday, day shift

Job Responsibilities

FusionRM Platform Delivery & Governance

• Own firsthand configuration and development of FusionRM capabilities supporting:

• Enterprise risk and compliance workflows.

• Third-party risk assessments and monitoring.

• Business Impact Assessments (BIAs), continuity plans, and recovery strategies.

• Crisis management playbooks, event tracking, and response coordination.

• Disaster recovery planning, testing, and reporting.

• Apply and reinforce platform configuration standards, development patterns, and documentation practices to ensure consistency, maintainability, and audit readiness.

• Partner with process owners to translate governance, regulatory, and resilience requirements into practical platform designs and implementations.

• Support platforms change governance by ensuring changes are well documented, assessed, traceable, and aligned to enterprise SDLC and control expectations.

• Build and maintain FusionRM workflows, including:

• Intake forms, questionnaires, scoring models, validations, and approval paths.

• Business rules, calculations, notifications, escalations, and automated tasking.

• Role based access controls and data visibility rules.

• Develop and maintain dashboards and reports for operational, risk, compliance, and executive audiences.

• Troubleshoot complex platform issues across configuration, workflow logic, data integrity, and integrations, providing clear root cause analysis and remediation.

• Design and implement AI assisted capabilities within FusionRM workflows to improve efficiency, quality, and consistency, such as:

• AI assisted drafting of BIAs, continuity plans, recovery strategies, crisis playbooks, and control narratives (with human review and approval).

• Intelligent intake, classification, and routing of risk, third party, and resilience related requests.

• AI assisted data quality checks, completeness validation, and anomaly detection.

• Integrate FusionRM with approved enterprise AI tools (e.g., copilots, agents, orchestration platforms) using responsible AI patterns, including:

• Human in the loop decision points for material outputs.

• Traceability and evidence capture for AI generated content.

• Data protection, access controls, and retention safeguards.

• Collaborate with Security, Privacy, and Risk teams to ensure AI usage aligns with enterprise AI governance and model risk expectations.

• Design and support secure integrations between FusionRM and enterprise systems such as:

• Identity and access management platforms.

• CMDB, assets, and service data sources.

• ITSM, vendor management, and collaboration platforms.

• Implement and support data import/export processes, normalization, duplication, and data quality controls.

• Document integration flows, dependencies, and failure handling procedures to support operational resilience and audit needs.

• Support FusionRM release activities across development, test, and production environments.

• Partner with platform owners and DevOps teams to improve deployment reliability, testing practices, and rollback readiness.

• Maintain technical documentation and runbooks to enable repeatable, minimal risk releases and operational support.

• Ensure FusionRM configurations and integrations adhere to enterprise security and compliance requirements.

• Support internal and external audits by providing technical documentation, configuration evidence, and traceability from requirements to implementation.

• Function as a trusted technical partner to Risk, Compliance, Resilience, Security, and IT stakeholders.

• Translate business requirements into clear technical designs and implementation options, explaining tradeoffs where necessary.

• Contribute to shared documentation, reusable patterns, and platform knowledge to improve overall FusionRM maturity.

• Bachelor's degree in Computer Science or Information Systems OR 6 or more years of practical experience designing, implementing, and supporting enterprise IT system
• 6 or more years' experience with enterprise platform configuration, workflow automation, or application development
• 6 or more years' experience delivering secure solutions involving complex workflow and rule-based automation
• 6 or more years' experience data modeling, reporting, and executive dashboards
• 6 or more years' experience secure integrations between enterprise systems
• 6 or more years' experience working in environments with formal governance, audit, or regulatory requirements.

• 6 or more years' direct experience with Fusion Risk Management modules (GRC, Third Party Risk, Business Continuity, Crisis Management, Disaster Recovery).

• 6 or more years of experience supporting risk, compliance, or resilience programs (e.g., NIST, HIPAA, SOX aligned controls, vendor risk, operational resilience).

• 6 or more years of practical experience integrating AI capabilities into enterprise workflows using governed, auditable, and human reviewed approaches.

• 6 or more years of familiarity with ITSM, CMDB, or asset data integrations that support resilience and recovery planning.

• Strong analytical and critical thinking skills with the ability to diagnose complex platform issues.

• Clear written and verbal communication skills, including the ability to explain technical concepts to nontechnical stakeholders.

• Disciplined approach to governance, security, and documentation without overengineering.

• Ability to operate independently and lead through technical expertise rather than authority.

• Comfort working in ambiguity and iteratively improving platform capabilities.

• AIFirst mindset with an understanding of both AI value and AI risk in regulated enterprise environments.