Regional Operations Manager

Are you seeking an opportunity that makes a difference? Are you passionate about leading teams/people? Do you want to have an impact on improving health and people's lives?

If your answer is YES then we invite you to become a Regional Operations Manager with LabCorp!

LabCorp is seeking a result driven Regional Operations Manager to oversee the pick-up/delivery service of test samples, supplies and reports within a designated geographic area. Additionally, the role oversees specimen processing and data entry as well as customer service within the entire Central Florida geographic area including Tallahassee. In this position, you will work in a fast paced, customer focused and challenging environment and will be part of our overall mission at LabCorp of Improving Health and Improving Lives.

Location: LabCorp 6300 Hazeltine Dr - Orlando, FL

Schedule: Monday - Friday, 9:00AM - 5:30PM with flexibility as needed

Job Requirements:

• High school diploma or equivalent required, bachelor's degree or higher is strongly preferred.
• Working knowledge of clinical laboratory logistics, including specimen processing and accessioning operations.
• Ability to travel within 50 miles of the Orlando branch at least four times per month, or more as needed.
• Strong organizational skills.
• Proven ability to manage multiple projects and meet deadlines.
• Skilled at prioritizing tasks, driving execution, and achieving desired outcomes.
• 5-7 years of relevant experience and proven ability to manage, motivate and mentor a team; management roles preferred, though equivalent supervisory leadership will be considered.
• Ability to solve problems and provide solutions under minimal supervision.
• Ability to communicate professionally and effectively with internal and external customers.
• Comfortable making decisions in a changing environment.
• Valid driver's license and good driving record.
• Proficient with MS Office programs.

• Oversee daily operations, managing budgets, and setting performance objectives.
• Provide daily operational support and coordination by leading a team of five supervisors and team leads who oversee 130 employees across our Orlando, Jacksonville, Gainesville, and Tallahassee branches.
• Managing specimen accessioning operations in Orlando, Jacksonville, and Gainesville.
• Collaborate closely with a large network of regional and local sales managers to ensure we deliver the best possible customer service experience for the clients and patients we serve.
• Achieve business goals and revenue targets.
• Recruit and train team members, support the general manager as well as conduct performance appraisals.
• Provide coaching and mentoring to supervisory staff.
• Manage internal and external stakeholder relations.
• Ensure all policies and procedures are updated and implemented in each territory in compliance with state and federal regulations and company guidelines.
• Ensure company standards and procedures are followed
• Plan, evaluate, and optimize operations to be efficient and cost-effective.
• Monitor monthly productivity and report any deviations as necessary.
• Resolve any client related matters or customer complaints appropriately.
• Ensure productivity, efficiency and inventory levels are being properly maintained.
• Complete regular and timely financial analyses for all department related positions
• Prepare and present monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
• Report any performance, compliance or staffing related issues and work with the appropriate departments toward resolution.
• Perform operational duties such as payroll and monthly schedules.
• Manage costs effectively by minimizing employee turnover and controlling overtime costs.
• Prepare specimens when needed.
• Travel to additional sites as necessary