Lab Systems Support Administrator

Labcorp is seeking an onsite Lab Systems Support Administrator tojoin our new CMC facility in Mechelen, Belgium.

Job Responsibilities:

• The position will function on a regional level and global level
• Act as an application SME resource for end users
• Provide technical troubleshooting support and issue resolution for assigned computer applications and associated lab instruments
• Lead and co-ordinate resolution to technical and business process issues as related to assigned computer applications
• Influence System Lifecycle Specialists on a regular basis to ensure smooth and appropriate transition of new computer applications.
• Lead business meetings where appropriate to ensure business user's needs are being met.
• Document discussions, issues, recommendations, and resolutions related to supported applications
• Communicate technical issues and resolutions with users and share information with the Business Unit
• Understand and maintain a high level of functional subject matter expertise and help to manage changing requirements
• Responsible for training or confirming training of users in assigned computer systems
• Work with users to fine tune functionality
• Optimize business processes and application functionality
• Work with users to expand deployment of applications to other departments and business units
• Assists Manager with process to ensure a coordinated and unified approach for all managed applications
• Perform other related duties as assigned

• Manage user access to the application including addition, modification, review, and removal of accounts as appropriate
• Perform periodic reviews of user access
• Establish, track, and maintain errors and performance in change control forms and logs
• Provide application documentation for client and regulatory audits
• Ensure responses to audit findings are completed as assigned by IT Compliance
• Validate and perform user testing including the process design tests to challenge the software, and documenting results/installations as required by GLPs and/or SOPs
• Write, approve, and perform qualification and other testing required to ensure application functionality
• Archive validation documentation
• Create, manage, and archive application documentation and data
• Work with users to generate and review Application SOP's
• Work with users to create, review, and update application user manual(s) and System Usability Documents (SUD)

• Help develop efficient and effective processes to ensure good communication between the business units and Information Technology (IT) staff.
• Manage escalation of technical issues to IT
• Manage escalation of issues to application vendors
• Maintain application configurations which can be controlled within the application
• Assist in retirement and/or decommissioning of applications
• Ensure updates are made to the global systems inventory for applications
• Coordinate release of new versions of the application into production including completing the Release into Production Checklist
• Develop business scenarios to test the application
• Verify installation and operation of the application
• Document analysis and/or testing related to infrastructure changes. (e.g. operating system patches, significant network changes)
• Participate in validation projects for assigned applications (e.g. requirements analysis, validation and regression testing, process analysis, deployment)
• Create and maintain change control forms and logs
• Interfacing and qualification of instruments to the application and first line support for instruments/instrument controllers

• BSc (Hons) scientific degree
• 2 or more years experience
• 3 or more years of experience working with MS Word, MS Excel, computerized data acquisition systems

• Degree in Biology or (bio)Chemistry
• 2 or more years of experience in an IT systems support role in a GLP or GMP environment
• 1 or more years of experience with scientific applications like Chromeleon, Softmax Pro, SoloVPE, PharmSpec, Veeva.

• Knowledge of laboratory operations, study design and equipment used in lab environment.
• Knowledge of business processes and of main data collection and analysis applications (i.e. NG/Pristima and Tox Reporting).
• Knowledge of GXPs and regulatory agency guidelines.
• Knowledge in the management of small business projects
• Fluent knowledge of English and Dutch
• Requires attention to detail and strong organizational skills.
• Demonstrated ability to interact effectively with all staff and management levels.
• Demonstrated problem solving and decision making skills.
• Ability to work as a productive, contributing team member.
• Possess strong communication skills
• Ability to follow priorities and timelines
• Ability to work independently, with a study team, and lead small teams.