Identity Support Associate

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is seeking an Identity Support Associate to join our External Applications team in Geneva, Switzerland.

Work schedule

Part-time role (24h a week)

Job Responsibilities

• Review User Access Request Form received from client and internal teams for accuracy
• Submit User Access Request in IT Central
• Follow applicable departmental Standard Operating Procedures and Work Instructions
• Manage day-to-day tasks ensuring quality and productivity
• Complete required trainings according to required timelines
• Ensure timely escalation and issue resolution
• Distributing and assigning tasks evenly to associates on daily basis
• Quality Review - track, assign open approvals to quality review team and track completion
• Managing escalations and GPM/GSM queries
• Complete specialized submission requests
• Respond to queries from UA team
• Assist in training, mentoring new staff members
• SOP/WI review and updates as per timelines and guidelines
• Organize, participate and document meeting minutes for various stakeholder meetings
• Participate in UARF enhancement discussions
• Workload dealer activities such as review daily tracker, UARF workload, available members and assign requests
• Manage SharePoint and dashboard updates as required

• High school diploma
• 1 or more years of customer support experience

• Bachelor's degree

• Fluency in English is required, French is considered as a plus
• Strong attention to detail
• Well-polished, inclusive and engaging communication and presentation skills (written and verbal)
• Strong organizational, planning, problem solving, and critical-thinking skills
• Ability to handle multiple tasks in a timely and professional manner under demanding conditions