Global CDx Study Manager

Labcorp is seeking a Global CDx Study Manager I to join our team at 8211 Scicor Drive, Indianapolis, Indiana.

Work Schedule

Monday - Friday, day shift

Job Responsibilities

• Serve as a Diagnostic client ambassador across Labcorp, delivering Signature Client Service through personalized, high-quality customer engagement.
• Function as a regional internal liaison, ensuring seamless communication between Diagnostic Sponsors, Global Study Managers, Principal Investigators, laboratory operations, and key internal functions (QA, Data Management, IT, Client Services, etc.)
• Partner cross-functionally to develop solutions, resolve issues, and support database design and implementation.
• Function as a primary external point of contact for Diagnostic client stakeholders (CRAs, Study Managers, Site Monitors), ensuring initiative-taking and timely communication.
• Ensure on-time delivery of regional study activities and milestones from study award through closeout.
• Review and assess Diagnostic components of Statements of Work (SOWs) for feasibility; provide recommendations to study design leadership.
• Support continuous improvement initiatives to enhance quality, efficiency, and productivity.
• Demonstrate strong organizational skills to manage high-volume administrative workload in dynamic environments.
• Build and maintain strong internal and external relationships to ensure delivery within scope, timeline, and budget.

• Ensure global consistency of diagnostic programs across testing sites, including harmonization of laboratory processes.
• Establish and monitor performance metrics, implementing corrective actions as needed.
• Provide pre-award consultation support with clients and commercial development teams.
• Partner with Global Study Managers to manage and track Diagnostic Sponsor budgets.

• Coordinate and host CRA visits and client audits.
• Develop, manage, and track study timelines and deliverables across lab sites and stakeholders.
• Submit regulatory applications and maintain compliance with applicable requirements.
• Lead and facilitate internal and external study meetings.
• Track and report on Diagnostic services billing activities.
• Report adverse events and protocol deviations to appropriate stakeholders.
• Ensure all customer requirements are documented and met in compliance with regulations.
• Provide backup support to Study Coordinators and Study Managers as needed.

• Maintain complete and accurate study documentation (binders, material tracking, inventory records)
• Support audit readiness and documentation compliance.
• Organize, file, and archive study records and correspondence.
• Record meeting minutes and track action items.
• Perform inventory tracking of study materials.
• Ensure accurate monthly tracking of billable activities.

• 5 or more years' experience of clinical laboratory experience or customer service experience
• Bachelor's degree in biology, chemistry, or other life science; or Medical Technology degree.

• 1 or more years' experience with multidisciplinary lab background
• Professional certification (ASCP, PMP or other) in area(s) expertise

• Strong verbal, written, and interpersonal communication skills.
• Proven ability to deliver exceptional customer service with integrity and professionalism.
• Effective collaborator within global, cross-functional, and virtual teams
• Strong client-facing presence with excellent relationship-building skills
• Demonstrated negotiation and constructive persuasion abilities.
• Elevated level of initiative with the ability to work both independently and collaboratively.
• Strong leadership skills, fostering teamwork across study teams and laboratory sites.
• Ability to build and maintain internal and external relationships to ensure timely, on budget delivery.
• Adaptable communicator with a collaborative mindset and focus on achieving shared goals.