Executive Director, Internal Communications

Executive Director of Internal Communications

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a hybrid Executive Director of Internal Communications to join our team at 10 Moore Drive, Durham, NC or 531 S. Spring Street, Burlington, NC.

Schedule: Monday - Friday, 8am - 5pm (Eastern time)

This schedule includes a minimum of three in-office days per week and two days working remotely, supporting both collaboration and flexibility.

Responsibilities:

• Define and lead the enterprise internal communications strategy, ensuring alignment with organizational mission, vision, values and long-term business priorities.

• Translate the business strategy, transformation initiatives and leadership priorities into clear, compelling employee narratives that drive understanding, alignment and engagement.

• Shape and reinforce organizational culture through storytelling, leadership communications, and consistent, authentic messaging.

• Ensure employees feel connected to leadership, the business and one another - especially across diverse roles, locations and work environments (clinical, corporate, laboratory and remote).

• Support enterprise-wide change initiatives with proactive, empathetic and disciplined change communications approaches.

• Serve as a senior advisor to the CEO, Executive Committee and senior leaders on employee communications, leadership voice and engagement strategies.

• Partner closely with leaders to elevate their communication effectiveness, including message framing, tone, cadence and channel selection.

• Act as the primary liaison between executive leadership and the Internal Communications team, ensuring alignment, clarity and consistency.

• Lead, inspire and develop a high-performing internal communications team, setting clear expectations and fostering innovation, creativity and accountability.

• Build scalable communication models, playbooks and processes that support enterprise priorities and consider new approaches.

• Oversee internal communications channels and platforms, ensuring they are modern, effective and audience-centered.

• Leverage digital tools, data and emerging technologies (including AI) to enhance communication effectiveness, efficiency, agility and insight.

• Establish metrics and feedback mechanisms to measure the effectiveness of internal communications and adjust strategy based on insights.

• Stay attuned to employee sentiment, engagement trends and organizational dynamics to proactively address communication needs.

• Bachelor's Degree

• 10 or more years of experience or more of progressive communications experience, including significant experience leading internal or employee communications in large, complex organizations

• Master's degree

• 1 or more years experience within enterprise healthcare

• Change transformation and growth experience

• Demonstrated experience partnering with senior executives and navigating complex organizational structures

• People leadership experience, including building, managing and developing high-performing teams.

• Exposure to large, multi-site and distributed organizations
• Proven ability to communicate with frontline employees, including enabling effective communications by local leaders and managers

• Demonstrated experience partnering with senior executives and navigating complex organizational structures
• Exceptional writing, editing and storytelling skills with the ability to simplify complex, technical or operational topics.

• Strategic thinking, project management and organizational skills with a comfort working in fast-paced, change-driven environments.

• Flexibility, responsiveness, confidentiality and cultural sensitivity are drivers to success in this role.

• Enterprise Strategic Thinking - Ability to connect employee communications to business strategy, culture and organizational outcomes.

• Executive Advisory & Influence - Trusted counselor to senior leaders with strong executive presence and sound judgment.

• Storytelling & Message Clarity - Expertise in translating complex strategies and change into clear, compelling employee narratives.

• Change & Transformation Communications - Proven ability to guide organizations through change with clarity, empathy and discipline.

• People Leadership - Inspires, develops and leads high performing teams with a focus on growth, accountability and innovation.

• Creative & Innovative Leadership - Brings creative, curious thinking and the confidence to challenge conventional approaches in service of stronger engagement and impact.

• Agility & Comfort with Ambiguity - Thrives in fast paced, complex environments and leads effectively through uncertainty, transformation and significant change.