Director, Innovation and Process Improvement (RCM) - Burlington, NC
Today• Durham, NC
Labcorp is seeking a Director, Innovation and Process Improvement for our Revenue Cycle Management Division in Burlington, North Carolina.
WORK SCHEDULE
Monday-Friday standard business hours with flexibility required during peak project periods, executive reviews, system releases, or transformation milestones.
WORK LOCATION
This hybrid position offers a balanced schedule of three in-office workdays at our Burlington or Durham, NC locations and two remote workdays per week, supporting both collaboration and flexibility, with occasional onsite meetings and leadership sessions (generally less than 10% travel).
JOB RESPONSIBILITIES
Enterprise Transformation
- Lead RCM transformation initiatives across all domains, shaping future-state workflows and driving innovation.
Strategic Partnership
- Collaborate with Corporate IT and senior leaders to align technology with business objectives.
Analytical Leadership
- Apply AI-driven tools, predictive analytics, and automation to generate insights and support decision-making.
Communication & Storytelling
- Deliver executive-level presentations that clearly articulate problems, solutions, and strategic impact.
Change Enablement
- Support organizational adoption of new processes through documentation, training, and stakeholder engagement.
Governance & Decision-Making
- Make tactical decisions independently while escalating strategic risks to the Sr IT Director.
MINIMUM QUALIFICATIONS
- Bachelor's degree with 10 years or more progressive experience in a related field (process improvement, RCM, healthcare operations, IT workflow design, etc)
PREFERRED QUALIFICATIONS
- 5 or more years of experience with RCM functional domains including patient access, billing, coding, denials management, or payer operations
- 5 or more years of experience leading enterprise or cross-functional transformation initiatives in matrixed environments
- 3 or more years of experience using data analytics and reporting tools such as SQL, VBA, Alteryx, or AI-based analytics platforms
- 3 or more years of experience implementing workflow automation or system integration solutions within healthcare or RCM environments
- 3 or more years of experience in Project Management Office (PMO), digital transformation, or enterprise innovation teams
- 3 or more years of experience designing workflow architecture and system integrations across enterprise platforms
- Certifications such as Green Belt or Black Belt
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ADDITIONAL JOB STANDARDS
- Demonstrated understanding of healthcare reimbursement, payer policy trends, and regulatory frameworks (e.g., CMS, HIPAA).
- Experience leading cross-functional transformation or modernization efforts in complex, matrixed environments.
- Exposure to Lean, Six Sigma, or continuous improvement methodologies
- Strategic thinking and enterprise mindset
- Executive presence and strong communication skills
- Familiarity with AI, automation, and analytics concepts, with the ability to translate business needs into technology requirements.
- Workflow design and systems integration expertise
- Data analysis and performance reporting (SQL, VBA, Alteryx, AI platforms)
- Collaborative leadership and stakeholder engagement
- Creative problem-solving and growth mindset
- Demonstrated ability to create and deliver executive-level presentations on complex technical or strategic topics.
- Experience supporting change adoption, training, or stakeholder engagement during system or workflow rollouts.
- Background in innovation, PMO, digital transformation, or process optimization environments.
- Strong track record of building relationships and influencing across operations, IT, finance, and leadership teams.
ABOUT THE ROLE
The Director, Innovation and Process Improvement is an enterprise-level leader within Revenue Cycle Management (RCM), responsible for driving modernization, operational excellence, and large-scale transformation across all RCM domains. This role strengthens the organization's strategic capabilities by expanding the use of workflow innovation, automation, and advanced analytics.
The Director acts as a catalyst for change, embedding AI-enabled solutions, predictive intelligence, and automation into RCM operations to create scalable, future-ready workflows. As a trusted advisor, this leader partners closely with Corporate IT, senior executives, and operational stakeholders to architect forward-thinking solutions, accelerate strategic initiatives, and ensure technology investments align with business goals
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
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Client-provided location(s): Durham, NC
Job ID: labcorp-2614169_1111564063
Employment Type: OTHER
Posted: 2026-06-12T20:22:55
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Pet Insurance
- Mental Health Benefits
- FSA
- HSA
- Fitness Subsidies
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Remote Work Opportunities
- Hybrid Work Opportunities
- Flexible Work Hours
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
- Financial Counseling
Professional Development
- Leadership Training Program
- Associate or Rotational Training Program
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
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