Department Manager

Job Summary:

Oversees day to day operations and on time delivery of testing services; manages equipment, instrument, and personnel to meet commitments to clients and department goals; engaged in continuous improvement of the testing services. Meets client expectations in delivery of testing services.

Essential Job Duties:

Managerial and Leadership duties and responsibilities:

o Provides managerial leadership to the local department staff.

o Communicates the goals and strategy of CCLS, the lab and the department.

o Manager all day to day delivery of testing services.

o Ensures testing quality and on time delivery of testing services.

o Ensures that an adequate number of trained and competent staff is available to match the workload requirements of the department.

o Responsible for ensuring client satisfaction.

o Responsible for meeting established quality measures and on time responses to quality issues (QTM, PT, QCSR, etc.) as required.

o Responsible for meeting established quality measures and on time responses to quality issues (QTM, PT, QCSR, etc.).

Management:

o Manages all day to day production operations of the local department.

o Manages all non-production activities and obligations of the local department.

o Provides support, as required, to the local department leader (director or associate director) and assists in the fulfillment of his/her responsibilities.

o Participates in and supports client visits, audits and inquiries to ensure complete fulfillment of requests and interests.

Performance Monitoring and Evaluation:

o Ensures quality and timely delivery of both production and non-production activities.

o Monitors and reports performance and results against targets and global standards.

o Ensures regulatory compliance within the local department.

o Coordinates departmental activities in support of other functional areas.

o Coordinates departmental activities with Global Laboratory Support Services.

o Assists director in the establishment of globally consistent production standards.

o Ensures on time delivery of performance reports (PT, QC/PM, Internal and External QC) and responses to inquiries from other functional areas.

o Participates in client visits, audits and inquiries; ensures complete fulfillment of requests and audit findings.

o Supports Six Sigma and other process improvement initiatives.

• Requires BS degree in Biology, Chemistry or other Life Science; or Medical Technology degree.
• Prefer Master's degree or PhD in a scientific discipline or business administration.
• Prefer professional certification (ASCP, AABB or other) in area(s) of expertise.
• Fluent in English and Japanese
• Computer literate