Data Analyst, Client Experience

Labcorp West Division is hiring a Data Analyst, Client Experience. This person will locate, validate, analyze and visualize data utilizing tools such as SQL, Access, Power BI, DataMart, SmartSheet, Tableau and other data from disparate sources to support West CX goals and West CX leadership requests. This position will also explore opportunities for utilizing AI based tools to optimize and/or expedite analysis for the purpose of expanding client experience initiatives. Data will be pulled regularly to create standing reports as well as ad hoc requests that support investigations, initiatives or project movement.

Responsibilities

• Extract and analyze data to deliver actionable insights for recurring and ad hoc business needs, including QBRs and process improvement tracking.
• Build and validate data models and visualizations that support cross-functional decision-making and highlight operational deviations.
• Present findings as compelling data stories that drive strategic direction and identify areas for future research or change.
• Collaborate across teams to share analytical techniques, support system training, and contribute to team development.
• Leverage industry-standard data sources and tools to enhance Business Solutions efforts and support enterprise-level initiatives.

• Work Authorization: You must be a U.S. Citizen or a lawful permanent resident (Green Card holder) to be considered for this role.
• 5-10 years of experience in backend data analytics, with a strong emphasis on SQL Server, TOAD, and proprietary Labcorp systems (e.g., LCLS, LCBS, DataMart/MyAnalytics). Experience with HANA and building robust ETL pipelines is highly preferred.
• Advanced SQL proficiency for data extraction, transformation, and analysis across complex datasets; experience with automation builds and scripting within Labcorp's proprietary environments and random labs.
• Strong business analytics capabilities using tools like Power BI and Excel (advanced/expert level), with the ability to translate data into actionable insights for operational and client-facing teams.
• Demonstrated experience in process improvement and automation, including building scalable backend solutions and integrating data across multiple systems for reporting and visualization.
• Excellent communication skills for engaging with stakeholders, presenting findings, and supporting executive leadership; prior experience in client engagement and cross-functional collaboration is highly valued.