Collection Specialist - Global Life-science industry - home-based

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a fully remote Collection Specialist to join our team in Bulgaria.

Work Schedule

09:00 - 18:00 - 40 hours per week, based on a five-day working week

Job Responsibilities:

• Ensure effective communication is occurring with Labcorp Drug Development Shared Service provider and Labcorp Drug Development collection group regarding cash application.
• Monitor on Account cash application posting and duplicate payments to ensure that items are properly addressed on a timely basis.
• Follow-up as needed to resolve outstanding amounts, seeking to reduce DSO and improving past due A/R aging.
• Preparation of monthly narratives that describe complete account status by protocol/study of significant collection issues.
• Create and maintain client aging reports for designated high value, high profile clients that may include collection status. Maintain these reports with a high level of confidentiality.
• Proactively follow-up with appropriate Labcorp Drug Development personnel and customers when unable to immediately resolve inquiry until the time when information is received to adequately fulfill request.
• Participate in conference calls when applicable to deliver information to the client and/or internal customers.
• Summarize details surrounding an event when customer's service failure dictates a credit for a client and deliver to management with potential resolutions. Following management decision, facilitate the delivering of the information to the client and complete all actions items necessary for closing of the issue.
• Responsible for placing collection calls on delinquent accounts, employing appropriate follow-up methods until payment has been received and making any recommendations for write off of customer accounts.
• Responsible for receiving and resolving internal and external inquiries related to clients' financial accounts on a timely basis.
• Responsible for training new collectors on Labcorp Drug Development processes and procedures.

• Bachelor's degree in finance, accounting, business or equivalent;
• 3 or more years of related Customer collections (B2B), Finance, Business or Accounting experience;

• Proficient in Excel and Word - intermediate to advanced level
• Exemplary multi-tasking ability
• Strong attention to detail and ability to be persistent while maintaining tact
• Ability to work in high volume, fast paced team setting to meet deadlines
• Strong verbal and written communication skills

• Demonstrate advance teamwork, exceptional communication and organizational skills
• Advanced and proven problem solving skills
• Exceptional customer service skills
• Advanced and proven ability to work independently
• Experience with PeopleSoft or another large ERP (preferred)