Associate Manager

Labcorp is seeking Associate Manager to join our team at Yeshwantpur in Bengaluru, Karnataka.

Work Schedule

Rotating Shift

Job Responsibilities

• Responsible for defining work schedules for GLSES staff specifically critical tasks such as test code creation or generation of QC on call reports. This individual will triage all requests from Lab operations, project management, and establish priorities of the day, then assign them to staff as appropriate.
• Responsible for leading teams in meetings, write agendas, assign action items and keeping staff accountable, capture minutes, and provide guidance and leadership to GLSES administrators.
• Responsible for managing advanced global requests, determine the feasibility of the request, propose solutions to Manager, and provide timeline required to implement the solutions.
• Support a culture of continuous improvement, quality and productivity.
• Accountable for training completion of individual administrators and appropriate documentation in the training files.
• Ensure the seamless integration of new databases required for support of Envision.
• Accountable for monitoring and reporting of performance metrics and working with appropriate Manager to determine corrective action.
• Involved in coaching and mentoring of the staff
• Individual is responsible for maintaining his/her complete up-to-date training file. Individual is responsible for ensuring he/she is trained and training is documented prior to performing a task. Individual is accountable for any deficiencies found in his/her training file Participate in Customer Audits when required.
• Provide a monthly report for the Manager.
• Other duties as assigned

• Design, build, maintain, and track global definitions and modification appropriately to include implementations and maintaining the Zavacor/Antrim, CIM, Labware, Referral, PeopleSoft and Zavacor/Microbiology interfaces.
• Determine database requirements by interacting with the global laboratories, GLSES management, and project management.
• Direct database implementations as assigned for the functions of calculations, reflexes, PeopleSoft, or Antrim, write and maintain SOP's as required.
• Provide user/database training for internal and global personnel as needed, and training to new database administrators.
• Ensure concerned SOPs are timely read.
• Adhere to all company policies and procedures and perform all departmental and interdepartmental SOPs as written.
• Adhere to Home Office Policy stated by the company.
• Maintain the training file correct and up to date.
• Ensure proper documentation is made for future reference.
• Work well within team environment.

• Master's Degree in Science
• 10 years of work experience in a clinical research industry .
• 3 years experience in managing a team in a professional environment
• 2 or more years experience working in the science or medical industry
• 2 years related database management experience
• 3 years of Clinical Trials Lab Operation experience

• Focus on Customers-Responds to customer issues/requests within 24 hours. Communicate effectively with all internal customers.
• Innovate and Change- Adapts to, applies, and prioritizes departmental and organization processes. Offers feedback and/or suggestions to team and customers by incorporating global best practices.
• Pursue Scientific and Process Excellence-Able to retain and apply information across situations. Tracks effective use of current practices by the team and as defined in policies and procedures.
• Work with Others- Demonstrates willingness to assist others as workflow allows. Demonstrates respect for the individual through teamwork, attitude, and quality of work. Uses written and verbal communication skills to interact with and follow-up with team and customers.
• Achieve Results- Demonstrates the ability to organize and prioritize the workflow to meet the basic needs of the team and customers' needs. Accepts responsibility for quality of work. Demonstrates dependability through good work attendance, solid work performance, and ability to incorporate the use of time and material wisely.
• Strong planning, organizational, and problem-solving skills.
• Ability to multi-task
• Ability to work Independently
• Attention to detail
• Demonstrated ability to work with teams and achieve results within established timelines, and hold team members accountable for action items
• Fluent in English.