Team Leader Networking

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further - Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.

You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You'll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.

If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

• Lead and coordinate a technical team providing specialized support in networking, IT systems, and wireless solutions. Acting as a technical reference and escalation point for complex troubleshooting and problem resolution.
• Ensure the secure, efficient, and reliable operation of the network infrastructure.
• Collaborate in solution design, continuous improvement initiatives, and customer installations and training.
• Manage dashboards, monitor KPIs, and ensure compliance with service and performance standards.
• Coordinate team schedules, manage overtime, participate in change advisory boards, and generate technical reports.
• Maintain strong client relationships and deliver a high-quality technical support experience.

• 5+ years of hands-on experience in Networking.
• Strong knowledge of troubleshooting, switching, and routing.
• CCNP certification or equivalent technical expertise.
• Experience with network security and WAN environments.
• Familiarity with ITIL practices and service management.
• More than 2 years of experience leading technical networking teams.
• Excellent communication skills in Spanish and English (intermediate level - B2/C1).
• Strong organizational skills: team coordination, time management, and task prioritization.
• Ability to handle complex problem-solving, cross-functional collaboration, and demanding client interactions.