Talent Acquisition Operations Specialist

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Job Title: Talent Acquisition Operations & Compliance Specialist

Role Summary

Supports the execution, governance, and continuous improvement of Talent Acquisition (TA) operations by managing core processes, knowledge assets, case resolution, and compliance activities. Acts as a key operational focal point across TA, RPO, and cross-functional partners, ensuring accuracy and consistency.

Key Responsibilities

1. TA Process Operations

• Administer controlled access to TA tools and resources (e.g., Sales Incentive Calculators, salary range files), partnering with Compensation to resolve issues and ensure data integrity
• Maintain and update TA benefits collateral and process documentation (ongoing and project-based)
• Participate in recurring RPO process governance calls and contribute to process improvement discussions
• Support maintenance and accuracy of TA Hub and SharePoint repositories

• Manage TA knowledge content across TA Hub and ServiceNow (MyKyndryl articles), ensuring accuracy, relevance, and usability
• Monitor article lifecycle ("Valid to" dates) and proactively refresh/publish content to maintain compliance and availability
• Provide backup support for knowledge management processes and content updates

• Serve as a primary intake and resolution point for Tier 2 TA-related inquiries, excluding referrals
• Triage and escalate complex issues to Tier 3 resources (e.g., TA leadership and SMEs) as appropriate
• Track and report on case volumes and resolution trends to support operational insights and continuous improvement

• Provide backup support for TA audit activities, including coordination with internal and external audit teams
• Maintain audit trackers, ensuring timely updates, follow-ups, and documentation of results
• Coordinate periodic reviews and refresh of TA policies with relevant stakeholders (e.g., background checks, internal mobility)
• Support preparation of audit materials, presentations, and documentation for internal and external reviews (e.g., PwC audits)
• Review and validate access management controls for TA SharePoint and related systems
• Act as Business Continuity Plan (BCP) focal for TA and support legal/compliance reviews

• Act as TA focal point for complex or escalated background check cases requiring business coordination
• Perform internal assurance checks on RPO-managed processes and compliance to established standards
• Partner with external vendors (e.g., ADP, cFirst) to manage policy adherence and process alignment
• Maintain and update background check documentation, including authorization forms and communication templates

• Support testing activities, process enhancements, and TA transformation initiatives
• Provide backup support to RPO Delivery Operations as needed
• Contribute to special projects and ongoing efforts to streamline TA processes and improve efficiency

• Working knowledge of Workday, ServiceNow, SharePoint, and TA processes
• Strong operational discipline with attention to detail and data accuracy
• Ability to manage multiple priorities across process, compliance, and operational support

• Effective collaboration across TA, RPO, Compensation, Audit, and HR partners
• Proactive approach to identifying risks, gaps, and improvement opportunities