System Management Process Specialist

At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management - then this role is for you.

Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

We are looking for an Incident Management Analyst / System & Operations Specialist to support and manage critical IT incidents in a high-demand and multi-technology environment. This role is responsible for incident coordination, communication, escalation, monitoring, and technical analysis across Linux/Windows platforms, networks, and enterprise applications. The position works within the bank's Incident Management team, collaborating with cross-functional stakeholders and interacting with a diverse Help Desk support team.

Responsibilities

Administer and support Linux and Windows operating systems.

Act as the primary point of contact for Incident Management (INC MAS)-coordinating communication, escalation, and execution timelines.

Lead and orchestrate INC sessions, Problem Management reviews, Preventive Monitoring, War Rooms (WR), Work Requests (WR), and remediation activities.

Manage operational processes, including: Pre-INC Committee/ Post Pre-INC Committee/ INC Committee/ Post INC Committee/ Preventive Monitoring sessions

Monitor and track: / WR reports/ High-severity incidents (0 and 1)/ Willy and Dynatrace alerts/ XMatters notifications/ Problem Tickets

Provide documentation and evidence for audits and compliance reviews.

Maintain and deliver operational reports related to incident performance and service continuity.

Collaborate with a multidisciplinary IT team, including Help Desk support (approx. 15 people), application teams, network teams, cyber security, and operational leaders.

Support a fast-paced environment with clear understanding of business processes and the technological ecosystem.

Required Technical and Professional Experience

• Provenmore than three years of experience in system administration, network administration, and technical support.
• Solid understanding of operating systems (Windows, Linux, Unix), networks, and enterprise software environments.
• Experience in incident management within an IT environment (minimum 3 years).
• Strong understanding of business processes and the relationship to the technology ecosystem.
• Familiarity with: Cybersecurity and security operations/ Incident response/ Vulnerability management/ IT security architecture/ Risk management/ Cyber threat hunting/ Cybersecurity standards and best practices
• Knowledge of data warehousing, database administration, data modeling, data architecture, and programming languages.
• Proficiency in network routing and switching, troubleshooting, infrastructure engineering, load balancing, and VPNs.
• Strong communication and stakeholder management capabilities.
• Ability to work under pressure and lead high-impact, time-sensitive technical incidents.
• Organizational skills for managing multiple processes in parallel.
• High sense of ownership, accountability, and attention to detail.
• Team-oriented mindset, with the ability to interact across diverse technical roles.

Preferred Technical and Professional Experience

Strong analytical and systematic troubleshooting skills.

Knowledge of relational databases (SQL, DB2, MySQL, etc.).

Experience preparing information for regulatory or internal audits.

Background in financial, banking, or highly regulated environments (preferred but not required).

Certifications and Training (Desirable): ITIL Foundation (Incident, Problem, Change, Crisis Management). ITIL or equivalent training in Crisis Management. Agile methodologies (Scrum, Kanban). Cybersecurity certifications. Cloud certifications (Azure, AWS, etc.).

Project Management certifications(will be a plus)

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Client-provided location(s): Lima, Peru, Flexible / Remote

Job ID: Kyndryl-R-51855

Employment Type: FULL_TIME

Posted: 2025-12-23T18:34:02