System Management & Process

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.

Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.

Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.

At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management - then this role is for you.

Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

• Administer and support Linux/Windows operating systems.
• Assist with the installation, configuration, and basic deployment of observability and monitoring tools.
• Collaborate with business and technical teams to manage monitoring settings, change controls, and maintenance windows.
• Build and maintain functional dashboards and propose improvements to monitoring capabilities.
• Create or adjust basic scripts to automate repetitive tasks.
• Identify and implement automatic or semi-automatic improvements to operational processes.
• Document operational procedures and maintain configuration records.
• Perform initial troubleshooting and escalate complex issues when needed.
• Participate in testing and validation during production releases.

• Up to 3 years of experience in a technical role. Experience administering Linux/Windows OS.
• Basic knowledge of observability tools (Grafana, Prometheus) and platforms such as Dynatrace, Datadog, ElasticStack.
• Understanding of thresholds, triggers, synthetic monitoring, and SLO/user journey concepts.
• Basic knowledge of infrastructure, DevOps, and container technologies (Docker, Kubernetes).
• Ability to create dashboards and visualizations (Grafana, Kibana, etc.).
• Strong analytical skills, attention to detail, and learning agility.
• Ability to work collaboratively within multidisciplinary support teams.
• Familiarity with Agile methodologies (Scrum, Kanban).