Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
- Join our dynamic team as a ServicesNow Consultant and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in ServiceNow, you will take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices.
- As a ServiceNow Consultant, you will possess strong technical and business acumen, allowing you to provide value driven solutions within ServiceNow.
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Key responsibilites:
• Lead ServiceNow solution across complex transformation engagements.
• Define end-to-end platform strategy, data architecture, and integration design.
• Govern technical delivery to ensure scalability, security, and performance.
• Work with client stakeholders to align ServiceNow capabilities with business outcomes.
• Mentor development teams and ensure adherence to best practices and platform standards.
• Collaborate with cross-functional teams (process consultants, developers, testers, and engagement managers).
• Stay current with the Now Platform's new features, capabilities, and roadmap.
Who You Are
Required Skills and Experience
• Proven experience as a ServiceNow expert across multiple implementations.
• Deep knowledge of some modules (e.g., ITSM, ITOM, CMDB, HRSD, CSM, GRC).
• Hands-on experience with data modeling, integrations (REST, SOAP), and CMDB architecture.
• Familiarity with ServiceNow architecture, MID Servers, and performance optimization techniques.
• Excellent client-facing and stakeholder management skills.
Preferred Skills and Experience
• Bachelor's degree or Master's degree
• Experience collaborating with the sales team selling ServiceNow technical services for multi-industry customers
• Certification on ServiceNow
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.