ServiceNow Solution Architect
3+ months ago• London, United Kingdom
Flexible / Remote
This job is no longer available.
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you passionate about transforming IT services through enterprise platforms? Do you have a track record of designing ServiceNow solutions that deliver innovation and scale? If so, this is the perfect opportunity for you.
We are seeking an experienced and strategic ServiceNow Solution Architect to lead the design of enhancements and new features within Kyndryl's enterprise ServiceNow platform (ITSM, SPM, ITOM, ITAM, CSM, IRM, App Engine, Automation Engine. HRSD is in platform but out of scope for this role).
In this role, you'll serve as the Solution Architect for the CIO platform team, working closely with CIO leadership to guide technical solutioning, manage delivery resources, and ensure platform initiatives align with Kyndryl's strategic priorities. You'll also ensure all solutions are reviewed by the appropriate architectural boards (TDA/ARB) and comply with CIO SOX controls.
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As a senior technical member of the CIO platform team, you'll act as mentor, advisor, and hands-on architect-uplifting platform knowledge, documenting architectural standards, and driving best practices across the enterprise.
This is a high-impact opportunity to shape and deliver enterprise-wide digital services that improve how Kyndryl works internally, today and into the future.
Key Responsibilities
Strategic Product Ownership
- Translate business requirements into scalable, innovative ServiceNow solutions aligned with enterprise architecture.
- Act as trusted advisor to stakeholders for ServiceNow capabilities, features, and enhancements.
Technical Leadership & Architecture
- Serve as solution architect and technical lead for ServiceNow projects.
- Oversee configuration, integration, and development activities, ensuring compliance with enterprise standards, data privacy, and security.
- Ensure all designs pass through architectural review boards (TDA/ARB) and meet SOX control requirements.
- Create and maintain documentation for solution designs, integration patterns, testing guidelines, and platform standards.
Team & Delivery Oversight
- Lead and mentor project teams of developers, BAs, and testers.
- Drive agile sprint planning and execution across a platform-wide program of work.
- Ensure QA, performance testing, and change control processes are embedded.
Governance & Stakeholder Engagement
- Act as the liaison between stakeholders and the CIO ServiceNow team.
- Contribute to enterprise-wide ServiceNow governance, design reviews, and platform health initiatives.
- Educate and mentor colleagues to strengthen platform knowledge across the CIO function.
Who You Are
You're a skilled architect with deep ServiceNow expertise, excellent communication skills, and the ability to influence senior IT stakeholders. You bring a unique mix of hands-on platform knowledge, architectural governance, and product ownership that enables you to deliver scalable solutions in a complex, global environment.
Required Skills & Experience
- 7+ years of ServiceNow platform experience, including at least 3 years in solution architecture and/or product ownership roles.
- Certified ServiceNow System Administrator (required).
- Proven experience designing enterprise-scale ServiceNow solutions in a global environment.
- Strong understanding of agile delivery practices and cross-functional team leadership.
- Hands-on experience with Flow Designer, Integration Hub, Service Portal, and Scoped Applications.
- Excellent communication and influencing skills across IT stakeholders.
- Experience managing 4-6 direct reports.
Desirable Certifications
- Certified Implementation Specialist - e.g., ITSM, ITAM, ITOM (highly desirable).
- ServiceNow Certified Application Developer (preferred).
- Certified Technical Architect (CTA) or progressing towards CTA (preferred).
- Agile/SAFe certifications (e.g., Scrum Product Owner) a plus.
- Experience with Agentic AI tools (e.g., Moveworks, Aisera) is a distinct advantage.
Why Join Us?
Every position at Kyndryl offers a way forward to grow your career - from Solution Architect to Principal Architect - with opportunities you won't find anywhere else. You'll benefit from:
- Career development through hands-on project work, mentoring, and certification support.
- The chance to work on one of the world's most advanced ServiceNow environments.
- Flexible, remote working and collaboration with a global team.
- A culture that values openness, innovation, and continuous learning.
Join us in revolutionizing enterprise platforms and take your career to the next level.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Client-provided location(s): London, United Kingdom, Flexible / Remote
Job ID: Kyndryl-R-46307
Employment Type: FULL_TIME
Posted: 2025-08-26T18:33:08
Perks and Benefits
Health and Wellness
- Health Insurance
- Vision Insurance
- Life Insurance
- Dental Insurance
- Health Reimbursement Account
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
Professional Development
- Mentor Program
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion