Senior Technical Consultant - Shift Lead
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
To achieve this, you will lead execution of Entra Apps migration/remediation runbooks during your shift, ensuring predictable throughput and quality gates. You will own triage for application access failures post‑tenant transition, addressing SSO misconfig, missing claims, certificate/secret issues, redirect URI mismatch, and conditional access blocks. You will coordinate recreation and validation of enterprise apps and app registrations in the target tenant, including keys/secrets/certs rotation and permissions re‑grant patterns where applicable. Additionally, you will manage cross‑tenant access considerations that support collaboration and transition states (where used), ensuring correct governance and safe configuration. You will maintain the shift backlog, prioritise by business criticality and cutover schedule, and coordinate stakeholder validation where required. You must drive evidence capture, including configuration proof, test results, sign‑in validation, rollback notes, and completion records suitable for audit/governance. Furthermore, you will ensure operational handovers are crisp, with open risks, high‑priority apps, dependencies, and next actions clearly documented. Finally, you will coordinate with Devices/Shared Data/Power Platform/Power BI teams to resolve identity and app dependencies impacting wave execution, drive continuous improvement of runbooks, templates, and test scripts to reduce time per app and minimise repeat defects, and escalate complex vendor application issues with complete diagnostic evidence and clear business impact.
Who You Are
Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
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Required Technical and Professional Experience:
- Delivered production tenant‑to‑tenant Entra Apps remediation (enterprise apps/app registrations) in your specialism, including cutover validation.
- Strong hands‑on expertise with Microsoft Entra ID application constructs: enterprise applications, app registrations, service principals, permissions/consent and token/claim concepts.
- Strong experience with secrets/certificates lifecycle, rotation planning and secure handling practices.
- Experience working with conditional access and cross‑tenant access settings where relevant and understanding how these can block or permit access during transition phases.
- Proven runbook discipline and evidence capture practice; comfortable operating in audited environments.
- Ability to lead delivery in a 24x7 three‑shift model, including formal handovers and accountable shift outcomes.
Preferred Technical and Professional Experience:
- SC‑300 certification (or equivalent) and/or MS‑102.
- Microsoft Graph/PowerShell automation experience to accelerate inventory, recreation templates and validation checks.
- Experience with SSO standards and patterns (SAML/OIDC/OAuth) and federated integrations with third‑party SaaS vendors.
- Experience working with multi‑tenant organisations/collaboration constructs (B2B settings, controlled cross‑tenant relationships).
- Strong security mindset: least privilege, access reviews and configuration drift control.
Being You
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can Expect
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Perks and Benefits
Health and Wellness
- Health Insurance
- Vision Insurance
- Life Insurance
- Dental Insurance
- Health Reimbursement Account
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Financial Counseling
Professional Development
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
Company Videos
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