Senior ServiceNow Administrator

Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.

• Lead day-to-day administration of the enterprise ServiceNow platform, ensuring high availability and performance
• Act as the senior escalation point for complex platform issues and operational incidents
• Manage and govern users, roles, groups, ACLs, and authentication mechanisms
• Oversee platform upgrades, patches, and hotfixes, including planning, testing, and validation
• Monitor instance health, performance metrics, and system logs; proactively address risks and degradation
• Lead CMDB administration, data quality initiatives, and governance practices
• Enforce platform standards, controls, and best practices across all ServiceNow modules
• Partner with developers on deployments, release coordination, and environment management
• Develop and maintain operational documentation, runbooks, and support procedures
• Mentor junior administrators and provide operational guidance to cross-functional teams

As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills:

• 8+ years of experience administering ServiceNow in large enterprise environments
• Advanced expertise in ServiceNow administration and configuration (users, roles, ACLs, forms, workflows, notifications)
• Strong hands-on experience supporting ITSM processes and modules
• Proven experience managing ServiceNow upgrades and major release cycles
• Strong understanding of CMDB administration, data models, and governance
• Experience with update sets, deployment management, and environment coordination
• Advanced troubleshooting skills and ability to resolve complex platform issues
• Strong communication and stakeholder collaboration skills

Preferred Qualifications:

• Experience in regulated or compliance-driven enterprise environments
• Working knowledge of ServiceNow scripting (JavaScript, Business Rules, Client Scripts)
• Experience with Discovery, Service Mapping, or ITOM Visibility
• Familiarity with ServiceNow security, identity integration, and access controls
• ServiceNow certifications such as Certified System Administrator (CSA) or additional CIS certifications
• Bachelor's degree in Information Systems, Computer Science, or equivalent experience

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Client-provided location(s): Bangalore, India

Job ID: Kyndryl-R-55807

Employment Type: FULL_TIME

Posted: 2026-01-19T18:34:10