Senior Lead - Site Reliability Engineer Java / APIs
Today• Flexible / Remote
Mexico City, Mexico
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
To ensure the stability, availability, resilience, and scalability of critical systems, guaranteeing that Java applications, microservices, APIs, and batch chains run according to schedule and reliability objectives, with evidence, traceability, proactive monitoring, and failure recovery, while leading operations under SRE, DevOps, and continuous improvement principles.
1. Reliability, Incident, and AMS Operations Management
- Lead the management of critical incidents and major problems, ensuring root cause analysis (RCA) and remediation plans.
- Oversee the operation and reliability of batch jobs and process chains (Java and SAP) using Control‑M, including dependencies, calendars, alerts, and SLAs.
- Ensure continuous monitoring of critical transactional systems (Salesforce, Tandem, OmniPayments, or equivalent).
- Define and validate escalation, communication, and resolution criteria according to the AMS operating model.
- Ensure proper ticket management in ServiceNow / Jira, including evidence‑based closure and SLA compliance.
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2. Reliability Engineering and Advanced Technical Analysis
- Design, implement, and evolve Site Reliability Engineering practices, including:
- SLIs, SLOs, and SLAs
- Operational automation
- Toil reduction
- Analyze complex failures across Java applications, microservices, integrations, and cloud platforms.
- Validate end‑to‑end flows, system dependencies, and single points of failure.
- Lead post‑incident reviews and propose structural reliability improvements.
3. Technical Leadership and Cross‑Functional Coordination
- Act as the technical lead for the AMS service, guiding support, operations, and development engineers.
- Coordinate with Java development teams, architects, DevOps, database, network, and security teams.
- Supervise vendor and technology partner activities.
- Ensure alignment between business needs, software architecture, and production operations.
- Participate in release planning, change windows, and post‑deployment stabilization.
4. Platforms, Development, and Architecture
- Provide expert support and technical leadership in:
- Java 8/11/17, Spring Boot
- Microservices and REST/SOAP APIs
- Messaging platforms (Kafka)
- Integrate cloud applications (Azure / GCP) with legacy systems.
- Apply design patterns, development best practices, and corporate standards.
- Use quality and security tools such as:
- SonarQube, BlackDuck, Fortify, AquaSec
- Version control and collaboration using:
- GIT, Bitbucket
- Implement and mature DevOps and CI/CD practices:
- Docker, Jenkins, Shell scripting
5. Monitoring, Backups, and Service Continuity
- Oversee monitoring, alerting, and observability strategies.
- Ensure correct execution of backup and restore processes:
- CommVault Simpana
- Veeam Backup & Replication
- Validate recovery testing and service continuity plans.
- Ensure compliance with security and operational policies.
6. Documentation, Continuous Improvement, and Governance
- Maintain up‑to‑date technical and operational documentation, including:
- Architecture diagrams
- Procedures
- Runbooks
- Postmortems
- Identify improvement opportunities in reliability, performance, security, and cost optimization.
- Drive automation and service standardization initiatives.
- Ensure compliance with methodologies, best practices, and IT governance guidelines.
Who You Are
Required Knowledge and Skills
Technical Knowledge
- Operating systems: Windows, Linux, Unix (commands, log analysis, shell).
- Networking and security: Networking concepts, cybersecurity fundamentals, and access control.
- Databases: SQL Server, Oracle, PL/SQL.
- Development and platforms:
- Java 8/11/17, Spring Boot
- REST/SOAP APIs, Kafka
- Microservices architectures
- Cloud: Azure and/or GCP.
- DevOps / SRE: Docker, Jenkins, CI/CD pipelines, automation.
- Scheduling and operations: Control‑M.
- ITSM: ServiceNow, Jira.
- Quality and security: SonarQube, BlackDuck, Fortify, AquaSec.
Soft Skills
- Technical leadership and decision‑making under pressure.
- Clear communication with technical teams and business stakeholders.
- Structured analysis and resolution of complex problems.
- Organization, self‑management, and prioritization in 24/7 environments.
- Collaborative mindset and cross‑functional influence.
- Results‑driven approach with a focus on reliability and continuous improvement.
Education and Certifications
- Bachelor's or Engineering degree in:
- Systems Engineering
- Computer Science
- Information Technology
- Software Engineering
or related fields.
- Preferred:
- Java certifications
- ITIL / ITSM
- Cloud certifications (Azure / GCP)
- DevOps / SRE certifications
Experience
- Senior Lead / Expert profile:
- 8+ years of experience in IT, with strong focus on:
- Production support
- AMS operations
- Java development and architecture
- Reliability and availability of mission‑critical systems
- 8+ years of experience in IT, with strong focus on:
- Preferred:
- Experience in retail / El Palacio de Hierro
- Participation in implementations, stabilizations, and migrations
- Availability for 24/7 operations, on‑call rotations, and change windows
- Proven experience leading technical teams
Work Model
- 24/7 service, including on‑call rotations and release windows.
- Remote work model.
Language
- Spanish: Fluent
- English: Basic to intermediate (technical)
Being You
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can Expect
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Client-provided location(s): Flexible / Remote, Mexico City, Mexico
Job ID: Kyndryl-R-59162
Employment Type: FULL_TIME
Posted: 2026-04-08T18:46:32
Perks and Benefits
Health and Wellness
- Health Insurance
- Vision Insurance
- Life Insurance
- Dental Insurance
- Health Reimbursement Account
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Financial Counseling
Professional Development
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
Company Videos
Hear directly from employees about what it is like to work at Kyndryl.