Senior Lead - SAP Site Reliability Engineer (FI) - AMS
Today• Flexible / Remote
Mexico City, Mexico
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
To ensure the stability, availability, resilience, and reliability of SAP processes, primarily financial processes (FI), guaranteeing that batch and online processes run according to schedule and business objectives, with traceability, evidence, proactive monitoring, and failure recovery, while leading operations under AMS, SRE, and continuous improvement principles.
1. Reliability, Incident, and AMS Operations Management
- Lead the management of critical SAP incidents and major problems, ensuring root cause analysis (RCA) and remediation plans.
- Oversee the execution and reliability of SAP jobs and process chains (financial, accounting, and operational), in coordination with SAP Basis.
- Ensure the correct operation of SAP FI processes, including:
- General Ledger (GL)
- Accounts Payable (AP)
- Accounts Receivable (AR)
- Asset Accounting (AA)
- Financial close processes
- Ensure proper ticket management in ServiceNow / Jira, including prioritization, escalation, and evidence‑based closure.
- Define and validate communication and escalation criteria with business and IT stakeholders.
2. SAP Reliability Engineering and Advanced Functional Analysis
- Apply Site Reliability Engineering principles within SAP environments:
- Stability of critical business processes
- Reduction of recurring incidents and reprocessing
- Operational automation
- Analyze complex failures impacting SAP FI and integrated modules.
- Validate end‑to‑end financial and operational process flows.
- Lead post‑incident reviews and propose structural SAP improvements.
3. Functional Leadership and Cross‑Functional Coordination
- Act as the SAP functional lead for the AMS service, guiding functional consultants and support teams.
- Coordinate with:
- SAP Basis teams
- ABAP development teams
- System integrators
- Business areas (Finance, Accounting, Procurement, Sales)
- Supervise vendor and SAP partner activities.
- Ensure alignment between business requirements, SAP configuration, and production operations.
- Participate in release planning, change windows, and post‑deployment stabilization.
4. SAP Platform and Functional Modules
- Provide expert functional leadership in:
- SAP FI (primary module)
- Provide functional support and impact analysis across integrated modules such as:
- CO
- MM
- SD
- AA
- Validate functional configurations, system parameters, and business rules.
- Ensure proper integration between SAP modules and external systems.
- Support functional impact assessments related to incidents and changes.
5. Monitoring, Batch Processing, and Service Continuity
- Oversee monitoring strategies for critical SAP processes.
- Validate execution of batch processes, financial closes, and recurring SAP jobs.
- Coordinate with SAP Basis on:
- Performance issues
- Dumps
- Spool management
- Lock situations
- Ensure compliance with service continuity and recovery policies.
6. Documentation, Continuous Improvement, and AMS Governance
- Maintain up‑to‑date functional and operational documentation, including:
- SAP process documentation
- End‑to‑end flow diagrams
- Operational procedures
- Postmortems
- Identify improvement opportunities related to stability, efficiency, and financial controls.
- Promote standardization and SAP functional best practices.
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Ensure compliance with IT governance, audit, and internal control requirements.
Who You Are
Required Knowledge and Skills
Technical / Functional Knowledge
- SAP FI (expert level):
- GL, AP, AR, AA, financial closing
- Integrated SAP modules (desired):
- CO, MM, SD
- SAP operations within AMS environments
- SAP batch processing and monitoring
- ITSM tools: ServiceNow, Jira
- SAP integrations with external systems
- Strong financial and accounting process knowledge
Soft Skills
- Functional leadership and decision‑making under pressure.
- Clear communication with finance stakeholders and technical teams.
- Structured analysis and resolution of complex issues.
- Organization and prioritization in 24/7 operational environments.
- Collaborative mindset and cross‑functional influence.
- Strong focus on stability, results, and continuous improvement.
Education and Certifications
- Bachelor's or Engineering degree in:
- Systems
- Computer Science
- Accounting
- Finance
- Business Administration
or related fields.
- Preferred:
- SAP FI certifications
- ITIL / ITSM
- Experience related to audit, compliance, or SAP internal controls
Experience
- Senior Lead profile:
- 5+ years of experience working with SAP, with primary focus on SAP FI.
- Proven experience in:
- Production support
- AMS services
- Critical incident management
- Cross‑module SAP integration
- Preferred:
- Experience in retail / El Palacio de Hierro
- Participation in SAP implementations, rollouts, or stabilization phases
- Availability for 24/7 operations, on‑call rotations, and change windows
- Experience leading SAP functional teams
Work Model
- 24/7 service, including on‑call rotations and release windows.
- Remote work model.
Language
- Spanish: Fluent
- English: Basic to intermediate (technical)
Being You
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can Expect
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Client-provided location(s): Flexible / Remote, Mexico City, Mexico
Job ID: Kyndryl-R-59163
Employment Type: FULL_TIME
Posted: 2026-04-08T18:46:32
Perks and Benefits
Health and Wellness
- Health Insurance
- Vision Insurance
- Life Insurance
- Dental Insurance
- Health Reimbursement Account
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Financial Counseling
Professional Development
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
Company Videos
Hear directly from employees about what it is like to work at Kyndryl.