Senior Lead Experience Designer

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Senior Experience Designer, Kyndryl Vital Italy

Are you a senior experience designer who wants to lead complex projects and deliver innovative solutions for the world's critical systems? Then you'll love working at Kyndryl Vital.

At Kyndryl Vital, we are looking for creative, curious, empathic systems thinkers who want to tackle wicked problems with some of the best technical colleagues in the world. Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists. We are bound together by a desire to help our customers make sense of complexity and co-create intelligent and adaptive experience ecosystems that resonate with their users and transform their businesses. We believe the next evolution of experience will emerge from the artful blending of behavioral insight and business intelligence into elegantly simple, deeply human moments. We are fortunate to work with the world's best IT experts to ensure that we can not only imagine a great experience, but that we can build it, deliver it, optimize it, and sustain it.

The Role

An Experience Designer crafts immersive and engaging experiences that connect people with environments, events, and interactions, focusing on how these experiences feel and unfold over time. This role involves understanding the needs and emotions of participants through research and testing, and collaborating with various stakeholders to bring these experiences to life. By considering the emotional, social, and sensory aspects of an experience, Experience Designers aim to create memorable and impactful moments that leave lasting impressions.

As an Experience Designer at Kyndryl Vital Italy, you will lead design initiatives across a variety of projects, ensuring that solutions are innovative, user-friendly, and aligned with client objectives. You will develop and maintain strong relationships with clients, acting as a trusted design advisor throughout the project lifecycle. You will guide design teams in the creation of high-quality visual and interactive designs, ensuring the final product meets business and user needs. Partnering with technical teams, you will balance creative ideas with technical feasibility, ensuring designs are practical and scalable. You will take ownership of the design process, from discovery and ideation to prototyping and user testing, ensuring consistent delivery of impactful designs.

You will support complex projects that leverage AI to create innovative, user-centered experiences, setting standards for human/AI interaction design and process adoption across teams. You'll advise clients and teams on the strategic use of AI in design, balancing innovation with usability and ethics, and foster a culture of experimentation with AI while ensuring human agency remains central. You will actively share your knowledge of AI in design with others as part of your leadership, empowering your team to grow their proficiency, while continuing to develop your own expertise.

Who You Are

Required Technical and Professional Expertise

• Human-Centered Design: You have a deep understanding of human-centered design methods and mindset.
• Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions.
• Storytelling: You can communicate clearly and compellingly.
• User Research: You can design and conduct generative and evaluative user research.
• Prototyping: You can create context-appropriate, low-to-high fidelity prototypes.
• Visual Communication: You have expertise in information design.
• AI and Data Ethics: You leverage AI tools while maintaining quality and ethical standards.

• 8+ years experience
• Deep industry vertical experience
• Experience in both enterprise and agency worlds
• Knowledge and experience in IT infrastructure or other technical applications
• Human behavior, change management, or other applied social sciences
• Data science, AI/ML background
• You may specialize more deeply in:
• Service Design
• User Experience
• Interface Design
• Information Architecture
• Graphic Design
• Environmental Design
• Data Visualization
• Deep industry vertical experience
• Experience in both enterprise and agency worlds•
• Knowledge and experience in IT infrastructure or other technical applications
• Human behavior, change management, or other applied social sciences
• Data science, AI/ML background

• Bachelor's Degree or equivalent portfolio