SAP MM / SD Functional Analyst - Application Management Services (AMS)

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

1) Incident and Request Management (AMS)

• Analyze and resolve functional incidents in SAP MM, including purchasing, procurement, material master data, inventory management, goods receipts, valuation, and logistics movements.
• Analyze and resolve incidents in SAP SD, including customer and master data management, sales orders, deliveries, transportation, billing, pricing/conditions, tax and account determination, and output management (NAST/BRF+).
• Monitor and validate data flows between SAP and external systems via IDocs/EDI, RFC, OData/APIs (SAP PO/CPI middleware desirable), ensuring data consistency and accuracy.
• Manage tickets according to service priorities, impact, and SLAs, maintaining effective communication with business and technical teams.

• Review and validate functional configurations in MM (calculation schemas, account determination, movement types, account assignment categories, purchasing document types) and SD (pricing schemas, conditions, tax/account determination, output profiles, availability/ATP).
• Verify data flow integrity and proper execution of functional logic across P2P and O2C processes, including MM-SD-FI/CO integration.
• Document findings, deviations, root causes, and applied solutions, ensuring traceability and operational consistency.

• Collaborate with ABAP development teams to adjust objects such as user-exits, BADIs, reports, interfaces, and forms derived from incidents or enhancements.
• Coordinate with integration teams (PO/CPI), Basis/infrastructure, and owners of other SAP modules (FI/CO, LE, WM/EWM, PP) when cross-module dependencies with MM and SD exist.
• Provide end-to-end follow-up until technical-functional activities are fully resolved and closed.

• Maintain up-to-date functional documentation, including configurations, solutions, operating procedures, KEDs/KBAs, and support evidence.
• Prepare required information and supporting materials for audits, change controls, and IT reviews, ensuring compliance with internal standards.

• Participate in SIT/UAT for corrective and evolutionary changes in MM and SD; design and execute test cases and validate acceptance criteria.
• Validate functional deliverables and coordinate activities related to production deployments, cutover, and post-release stabilization (hypercare).
• Contribute to regression testing to minimize collateral impacts across the SAP landscape.

• Identify optimization opportunities in MM/SD configurations, processes, and controls, reducing incident recurrence.
• Propose improvements to enhance stability, efficiency, traceability, and SLA compliance (e.g., monitoring automation, template standardization, service catalog adjustments).

• SAP MM (ECC & S/4HANA):
  Purchasing (PR/PO), material master data, inventory management, goods movements, valuation, account determination, and internal logistics processes.
  Understanding of S/4HANA-specific concepts such as MATDOC, simplified data model, and impact on inventory and logistics reporting.
• SAP SD (ECC & S/4HANA):
  Customer and master data, sales orders, deliveries, transportation, billing, pricing and condition techniques, tax and account determination, and output management (NAST in ECC, BRF+ Output Management in S/4HANA).
• Cross-module integration MM-SD-FI/CO:
  End-to-end understanding of financial postings, tax determination, revenue recognition touchpoints, and logistics-to-finance integration in both classic ECC and S/4HANA environments.
• Interface and monitoring knowledge:
  IDoc/EDI processing and monitoring (WE02/WE05), background jobs (SM37), and application/system logs (SLG1, ST22, SM13, SM21) for effective incident analysis and resolution.

• Monitoring and troubleshooting integrations using SAP PO/CPI or other middleware, including analysis of mappings, queues, adapters, and message payloads.
• Basic ABAP debugging skills to support functional root cause analysis (ECC and S/4HANA).
• Basic SQL and data analysis skills to assist in diagnostics, reconciliations, and incident investigation.
• Familiarity with S/4HANA architecture, CDS views (conceptual), and performance considerations (desirable).

• ITIL-based practices applied to AMS environments, including Incident, Problem, and Change Management.
• Experience with ticketing and collaboration tools such as ServiceNow, SAP Solution Manager, Jira, and Confluence.
• Knowledge of SAP S/4HANA and SAP Fiori applications (desirable).
• Experience with LATAM localizations and tax scenarios (desirable).

• Strong structured functional analysis with a process-oriented troubleshooting mindset.
• Clear and effective communication with business stakeholders and technical teams.
• High-quality documentation skills and disciplined adherence to operational procedures.
• Strong organization, prioritization, and service- and results-oriented approach typical of AMS models.

• Bachelor's degree or Engineering in Systems, Computer Science, Information Technology, or a related field.
• Proven experience providing SAP functional support within an AMS model.
• 3+ years of total experience, with hands-on expertise in SAP MM and SAP SD, in ECC and/or S/4HANA environments.
• Solid understanding of operational, logistics, and commercial business processes supported by MM/SD.
• Basic English required; intermediate level desirable for documentation review and user interaction.