SAP MM / BPO Functional Analyst - AMS

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

1) Incident and Request Management (AMS)

• Analyze and resolve functional incidents in SAP MM, related to:
  
  
  • Purchasing and procurement (PR/PO)
  • Material and vendor master data
  • Inventory management
  • Goods receipts, valuation, and logistics movements
• Handle functional requests and minor enhancements aligned with P2P business processes.
• Monitor and validate data flows between SAP MM and external systems using IDocs/EDI, RFC, OData/APIs (SAP PO/CPI middleware desirable), ensuring data consistency and quality.
• Manage tickets according to priority, impact, and SLAs, maintaining clear communication with business users, BPOs, and technical teams.

• Act as the functional reference for the Procure‑to‑Pay process, ensuring SAP MM configuration and operations are aligned with business‑defined processes.
• Review and validate SAP MM functional configurations, including:
  
  
  • Calculation schemas
  • Account determination
  • Movement types
  • Account assignment categories and purchasing documents
• Validate P2P process flow integrity, including FI/CO integration (account postings, taxes, financial postings).
• Analyze functional impacts of changes or incidents from an end‑to‑end process perspective, identifying root causes and operational risks.
• Document findings, deviations, process decisions, and applied solutions, ensuring traceability and operational control.

• Collaborate with ABAP teams to implement functional adjustments (user‑exits, BADIs, reports, interfaces, forms).
• Coordinate with integration teams (PO/CPI), Basis/infrastructure, and other SAP modules (FI/CO, LE, WM/EWM, PP) when P2P process dependencies exist.
• Facilitate communication between business and IT, translating operational needs into clear functional requirements.
• Provide end‑to‑end follow‑up until actions are fully resolved and closed.

• Maintain up‑to‑date functional and process documentation, including:
  
  
  • SAP MM configurations
  • Operating procedures
  • KEDs/KBAs
  • AMS support evidence
• Prepare information and supporting materials for audits, change controls, and IT reviews, ensuring compliance with internal standards.

• Participate in SIT/UAT for corrective and evolutionary changes in SAP MM.
• Design and execute functional test cases from a business process perspective.
• Validate functional deliverables and coordinate deployments, cutover activities, and post‑release stabilization (hypercare).
• Support regression testing to ensure stability of the P2P process.

• Identify opportunities to optimize the Procure‑to‑Pay process and SAP MM configuration.
• Propose improvements aimed at:
  
  
  • Reducing recurring incidents
  • Increasing operational efficiency
  • Improving process traceability and control
  • Meeting and enhancing SLA compliance
• Contribute to the evolution of the AMS service from a process‑ and business‑oriented perspective.

• SAP MM (ECC & S/4HANA):
  
  
  • Purchasing and procurement processes (PR/PO)
  • Material and vendor master data management
  • Inventory management, goods movements, and valuation
    
    
    • Understanding of ECC classic data model and S/4HANA simplified data model (MATDOC) is desirable
  • Account determination and internal logistics processes
• BPO-level understanding of the Procure-to-Pay (P2P) process, with the ability to manage and support:
  
  
  • End-to-end process flows
  • Business controls and compliance requirements
  • Cross-functional dependencies
  • Operational and financial risks
• MM-FI/CO integration (ECC & S/4HANA):
  
  
  • Account postings
  • Tax determination
  • Logistics-to-finance postings and reconciliation
• Interface and operational monitoring (ECC & S/4HANA):
  
  
  • IDoc/EDI processing and monitoring (WE02 / WE05)
  • Background job monitoring (SM37)
  • Application and system logs (SLG1, ST22, SM13, SM21)

• Monitoring and troubleshooting integrations using SAP PO/CPI or other middleware platforms, including message flows, mappings, and adapters.
• Basic ABAP debugging skills to support functional root cause analysis in ECC and S/4HANA environments.
• Basic SQL and data analysis skills to support functional diagnostics, reconciliations, and incident investigation.
• General understanding of S/4HANA architecture and performance considerations (desirable).

• ITIL-based practices applied to AMS services, including:
  
  
  • Incident Management
  • Problem Management
  • Change Management
• Ticketing and collaboration tools commonly used in AMS environments:
  
  
  • ServiceNow
  • SAP Solution Manager
  • Jira / Confluence
• Knowledge of SAP S/4HANA and SAP Fiori applications (desirable).
• Experience with LATAM localizations and tax scenarios (desirable).

• Strong functional analysis with a clear business process focus.
• Ability to act as a bridge between business and IT, typical of a BPO-oriented role.
• Clear and effective communication with business users, stakeholders, and technical teams.
• Accurate documentation skills and disciplined follow-up on operational procedures.
• Strong organization, prioritization, and a service- and results-oriented mindset, aligned with AMS delivery models.

• Bachelor's degree or Engineering in Systems, Computer Science, Information Technology, or a related field.
• Previous experience providing SAP functional support within an AMS model.
• 3+ years of experience, with a strong focus on SAP MM and Procure-to-Pay processes in ECC and/or S/4HANA environments.
• Solid understanding of operational and logistics processes from a business (BPO) perspective.
• Basic English required; intermediate level desirable for documentation review and user interaction.