SAP BPC / SAP BW Functional Analyst - AMS

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

1. Incident and Request Management in the AMS Environment

• Analyze and resolve functional incidents in SAP BPC, related to:
  
  
  • Financial planning, budgeting, and forecasting processes
  • Financial consolidation
  • Data loads, validations, business rules, and reporting
• Handle incidents and requests in SAP BW, ensuring:
  
  
  • Proper execution of ETL data load processes
  • Data availability and consistency in InfoProviders (DSOs, InfoCubes, ADSOs)
  • Correct operation of queries and reports
• Verify data flows between source systems and SAP BW/BPC, identifying load errors, inconsistencies, or data deviations.
• Manage tickets under the AMS operating model, complying with defined priorities, impact levels, response times, and SLAs.

• Analyze and validate SAP BPC functional configurations, including:
  
  
  • Models, dimensions, and hierarchies
  • Business rules, validations, and planning logic
  • Consolidation and reporting processes
• Validate SAP BW functional processes, including:
  
  
  • Data flows, transformations, and rules
  • Data quality, integrity, and traceability
• Review end‑to‑end processes, from data sources to final BPC/BW reports.
• Document findings, root causes, deviations, and implemented solutions, ensuring traceability and operational consistency.

• Collaborate with ABAP/BW developers to resolve incidents and implement functional adjustments.
• Coordinate with integration teams, Basis/infrastructure, and other SAP modules when cross‑system or cross‑module dependencies exist.
• Follow up on technical‑functional activities until effective closure and business validation are achieved.

• Maintain up‑to‑date functional documentation, including:
  
  
  • SAP BPC and SAP BW configurations
  • Operating procedures
  • KEDs / KBAs
  • AMS support evidence
• Prepare information and supporting materials for internal audits, change controls, and IT reviews.

• Participate in functional testing (SIT/UAT) for changes, fixes, or new functionalities in SAP BPC and SAP BW.
• Design and execute functional test cases, validating results against business rules.
• Validate functional deliverables and support deployments, releases, and post‑implementation stabilization (hypercare).

• Identify improvement opportunities in:
  
  
  • Planning, consolidation, and analytics processes
  • Data flows and quality controls
  • SAP BPC and SAP BW functional configurations
• Propose initiatives that enhance stability, efficiency, reliability, and data traceability.
• Contribute to the evolution of the AMS service from a functional and business‑oriented perspective.

• SAP BPC:
  
  
  • Financial planning, budgeting, and forecasting
  • Financial consolidation
  • Models, dimensions, hierarchies, and business rules
• SAP BW:
  
  
  • Data load processes
  • Transformations and validations
  • Data modeling and reporting
• Knowledge of integrations between source systems and SAP BW/BPC.
• Ability to interpret logs, error messages, and data structures.
• Desirable:
  
  
  • Basic SQL knowledge
  • ITIL methodologies applied to AMS services

• Familiarity with ABAP for functional analysis and support (not development).
• Knowledge of the Software Development Life Cycle (SDLC).
• Use of support tools:
  
  
  • ServiceNow, Jira
• Automation and operations tools:
  
  
  • Control‑M
• Collaboration tools:
  
  
  • Microsoft Office, Teams, OneDrive

• Problem solving: ability to diagnose and resolve incidents under pressure.
• Clear communication with business users and technical teams.
• Strong customer and service orientation.
• Teamwork and cross‑functional collaboration.
• Time and priority management in AMS environments.
• Self‑learning mindset, analytical thinking, proactivity, and results orientation.

• Bachelor's degree or Engineering in Systems, Computer Science, Information Technology, or a related field.
• 3+ years of experience in SAP BPC and SAP BW.

• Previous experience providing SAP functional support within an AMS model.
• Proven experience in SAP BPC and SAP BW.
• Knowledge of financial, planning, and analytics processes.
• Basic English required; intermediate level desirable for documentation and communication.