Program and Operations Lead, Consult - Propositions

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

• Lead PEC's program management operations: Own and optimize the project and program management teams and operations within PEC, turning proposition strategy into a well-governed, predictably delivered portfolio of work.

• Set PMO standards: Define methodology, governance, prioritization, resourcing and risk management across PEC's portfolio of proposition-development and content initiatives, with a reporting cadence that gives stakeholders real visibility into status.

• Bring content-operations discipline: Apply hands-on content operations experience - workflow design, approval and governance, asset lifecycle management, agency/vendor coordination - to remove bottlenecks and clarify ownership across the proposition and content pipeline.

• Build and lead the team: Recruit, lead and develop the project/program management team within PEC as it scales, setting team structure, ways of working and performance standards.

• Connect PEC to Consult Growth: Partner with the Consult Growth team (dotted line) to ensure PEC's operating model is aligned to downstream GTM and enablement priorities - the delivery engine behind the growth agenda.

• Operating rhythm and reporting: Establish dashboards and a reporting cadence that give PEC and Consult Growth leadership visibility into portfolio health, throughput and value delivered.

• Continuous improvement: Standardize intake, prioritization and delivery templates across proposition work streams, and drive ongoing improvement of PEC's operating processes.

• Resource and budget management: Manage budget and resource allocation across the PEC project/program portfolio.

• On-time, in-scope delivery across the PEC proposition and content portfolio

• Cycle time and throughput improvements in proposition development and content operations

• Governance and reporting adoption across PEC work streams

• Team growth and capability build-out over time

• Stakeholder satisfaction across both PEC and Consult Growth

• Content operations background: Hands-on experience running content operations within a marketing or sales operations function - workflow, governance, and cross-functional coordination, not just project tracking.

• Program/PMO leadership: Proven experience building or running a project/program management function or PMO, ideally within a professional services or consulting environment; PMP/PgMP or equivalent is a plus.

• Operational rigor: Able to design and enforce standards - intake, governance, reporting - across a portfolio of concurrent initiatives, and to make the trade-offs those standards require.

• Team leadership: Experience building, leading and developing a project or program management team.

• Stakeholder management across a dual reporting line: Comfortable balancing PEC priorities with Consult Growth priorities, and communicating clearly with both.

• Experience: Typically 6+ years of combined experience across program management and content, marketing or sales operations, ideally in professional services.