Processes Manager

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Process Specialist is responsible for defining and optimizing internal processes to enhance operational efficiency. This role focuses on reducing cycle times, improving productivity, and ensuring compliance with best practices.

Key Responsibilities:

• Conduct daily process transactions and ensure accuracy and timeliness.
• Defines and optimizes internal processes for operational efficiency
• 6 years of experience.
• Time reduction, efficiency improvement
• Develop and implement process and operational improvements to meet client and organizational requirements.
• Utilize BPM tools, Excel, and Visio to design and optimize workflows.
• Apply process knowledge across business operations supported for clients.
• Understand client strategy, priorities, and operations in the context of daily activities.
• Ensure adherence to compliance standards and process best practices.
• Availability to work on-site
  
  Intermediate English

Who You Are

Required Skills & Qualifications:

• Strong knowledge of business operations and process management.
• Experience with BPM tools and proficiency in Excel and Visio.
• Ability to identify inefficiencies and implement solutions for process improvement.
• Understanding of compliance requirements and operational best practices.
• Excellent analytical and problem-solving skills.
• BPM Tools, Excel, Visio

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Client-provided location(s): Mexico City, Mexico

Job ID: Kyndryl-R-53896

Employment Type: FULL_TIME

Posted: 2025-11-29T18:32:59