Mainframe Technical Team Lead/Specialist
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Our strength lies in our ability to directly contribute to our customers' business transformation! Kyndryl's IT solution services accelerate our customers' transformation and growth by providing technical support ranging from formulating future visions and medium- to long-term plans, to selecting vendors for IT system design and construction, to operation and maintenance. Kyndryl has grown its business primarily through IT infrastructure construction and outsourcing, but to meet our customers' needs, we are now expanding our technology services to cover the entire system. This time, we are seeking an individual to lead the technical support team for a mainframe system currently in production for a major non-life insurance client, whose operations are deeply connected to our daily lives. [Specific Job Description] - As a team leader, you will be responsible for planning and executing mainframe system hardware replacements, software upgrades, and maintenance. - As a mainframe system technical team lead, you will manage the team and communicate with members and customers. - Manage the overall progress, issues, quality, and risk of mainframe system projects. - Investigate and develop countermeasures when mainframe system failures occur, and lead the way. [Department Message] Our organization is looking for a colleague to participate in various projects for insurance industry clients, including operational support, technical support, new projects, and renewals, and to become a core member in the future as a project manager or team leader. This is a challenging job where you will utilize your knowledge of daily projects and system operations, as well as global solutions, to work across the entire client organization, working as a team to address their system issues and develop new improvements and proposals. Why not use your experience to chart a new career path with Kindrill? We would be happy to discuss your interests in a casual setting first.
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Who You Are
[MUST] Persons with the following experience: - 5+ years of experience with IBM mainframe hardware and software - Technical support experience for IBM mainframe batch management software products IZWS (ZWS, IWS, TWS, OPC) (Communication with IBM support will be in English) - Experience with IBM mainframe software maintenance (applying fixes, etc.) - Experience with IBM mainframe troubleshooting (when a problem occurs, work with the IBM software troubleshooting team to isolate the problem, collect documentation necessary for cause analysis, and analyze the documentation to determine the cause) - 5+ years of experience in customer negotiations [Nice to have] - Interest in mainframe modernization
Being You
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can Expect
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Perks and Benefits
Health and Wellness
- Health Insurance
- Vision Insurance
- Life Insurance
- Dental Insurance
- Health Reimbursement Account
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Financial Counseling
Professional Development
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program