Lead Experience Design Strategist

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Kyndryl Vital India is seeking a Senior Design Strategist to join our growing team.

Are you an experienced designer who dreams of a real impact on the world's critical systems? Are you someone who thrives on transforming ambiguous, multi-faceted problems into human-centered solutions? Are you interested in bridging the physical and digital worlds and crafting experiences "beyond the screen?"

Do you want to push the way we practice design and co-creation? And do you believe in empowering your technical and business colleagues to do the same?

Then you'll love working at Kyndryl Vital.

In Kyndryl Vital, you'll work in highly collaborative environments with Kyndryl's incredible technologists and alliance partners to envision systems that enable the world's most critical systems. You'll also join a global design community connected to other country teams and people. There is lots of room for invention, discovery, and to push the practice, so roll up your sleeves and dive in!

Kyndryl Vital is a global, designer-led co-creation offering that tackles our customers' biggest challenges and transforms them into breakthrough solutions. Expert design strategists, researchers, experience designers and creative technologists working at the intersection of technology, business and human experience. We co-create alongside customers to envision a future that solves business challenges, uncovers new opportunities, and responsibly impacts people, society and the planet. We mobilize and align Kyndryl's technical experts and partners to bring these solutions to life.

We are building teams across the globe, and here in Kyndryl Vital [country name], we are looking for creative, curious, empathic systems thinkers who want to tackle wicked problems with some of the best technical colleagues in the world.

You can learn more about Kyndryl Vital here: https://www.kyndryl.com/us/en/services/vital

The role

As the Sr. Experience Designer for Kyndryl Vital India, you'll be a critical member of a cross-disciplinary, customer-facing team, leading innovative projects and modeling co-creative, human-centered behaviors. You'll work in tandem with design researchers, strategists, and creative technologists, to envision desirable, viable, and feasible solutions. You'll lead by translating user needs into visualized proof of concepts with a variety of tools, simulating experiences within virtual and physical environments. Through a well-developed design rationale, you'll tell stories that communicate design decisions compellingly and persuasively. You'll work side by side with the team to explore the opportunity space and evolve concepts from sketch to low to high-fidelity prototypes. Ultimately, you'll deliver high-quality, breakthrough solutions that can be handed over to service users, providers, and SMEs to guide further development and implementation. You'll be an ambassador for human-centered design to co-workers, partners, and customers, building awareness and including them in the customer experience journey.

• Portfolio demonstrating design success with craft, strategic thinking, leadership, human-centric customer engagement, integrated technology, and inventive solutions in a variety of contexts
• 15+ years in experience design, emphasizing human-centered design, service design, and co-creation (you might have had a different job title, like "UX designer" or "product designer")
• Entrepreneurial mindset, thrive in ambiguity and enjoy 'first of a kind challenges.'
• Systems-thinking problem-solver who looks through multiple lenses (business, people, technology, sustainability) and integrates those insights into innovative solutions
• Business acumen and language to work with customers, define key business objectives and create high-level business cases
• Ability to ideate and visualize concepts through a mix of mediums such as diagrams, wireframes, drawings, animated visualizations, and 3D studies
• Expertise in 2D design tools such as Photoshop, Illustrator, InDesign, After Effects, Figma, InVision, Sketch
• Proficiency in 3D CAD design tools such as Rhino, SOLIDWORKS
• Working knowledge in rendering programs, VR platforms, and fabrication processes and procedures
• Lead multi-discipline teams through user experience engagements, resulting in experience-based roadmaps and the development of touchpoints that enable technologists to dig more deeply into solutions
• Knowledge of user-centric design processes and methodologies
• Excellent collaboration and communication skills with clients and internal stakeholders
• Technology interest and acumen in some form
• Participate in new business development activities like pitches and written proposals.
• Attention to detail in the language and relationship dynamics of key stakeholders
• Track record of team design, recruiting and management

• Industry vertical experience
• Experience working in a variety of organizations (start-up, corporate, agency/consultancy)
• Participatory design and research
• Knowledge and experience in IT infrastructure or other technical applications
• Human behavior, change management, or other applied social sciences
• Data science, AI/ML, algorithm design experience