IT Operations Improvement Project Leader (ITIL-Based)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

You will lead projects to enhance IT operations across both cloud and on-premises environments. In this key role, you will improve operational quality and reduce risk by standardizing and automating ITIL-based event management processes.

Your Responsibilities

• You design and standardize event management processes based on ITIL, strengthening integration with ITSM processes.
• You analyze operational issues and propose improvement plans.
• You promote automation of alert handling to improve response speed and prevent human error.
• You optimize alert settings and notification rules using monitoring data.
• You identify operational challenges in the Japanese market and develop improvement plans.
• You collaborate with global teams to drive operational excellence.

Why This Role Is Attractive

• You participate in projects transforming manual operations into smart, automated, and standardized processes.
• You work with international team members to address Japan-specific operational challenges from a global perspective.
• You enjoy significant autonomy, leading everything from issue analysis to proposal and implementation.
• You apply ITIL and ITSM best practices to build mechanisms that enhance operational quality.

Location

• Tokyo 23 wards or Kanto region.
• You can work remotely (2-3 days per week in office; location may vary by project).

Working Conditions

• Your working hours: 9:00-17:36 (7.6 hours per day, 1-hour break).
• Bonus: twice a year (June and December).

Work Style

• Hybrid work (remote + office).
• Smooth information sharing and collaborative environment.
• Culture emphasizing work-life balance.

Your future at Kyndryl

There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Interested?

If you are interested in this position, you can start with an informal discussion. Together, we will explore the best way for you to contribute based on your experience and career goals.
Please register via the "Apply" button below even if you prefer a casual conversation.
We also welcome information-exchange-based interactions, so feel free to reach out.
We look forward to your application!

Who You Are

What You Need

• 5+ years of experience in designing/improving ITSM/ITIL-based operational processes (ITIL certification preferred).
• Experience in defining, standardizing, and implementing event management processes.
• Design and implementation of monitoring/APM tools (e.g., Zabbix, Datadog, Netcool, Splunk, New Relic).
• Integration design and implementation with ITSM tools (e.g., ServiceNow, Jira).
• Architecture design and implementation of operational management platforms.
• Alert operation design and implementation.

Preferred Experience

• Large-scale operations (cloud or on-premises).
• Hands-on experience improving operational quality (KPI setting, PDCA).
• Familiarity with latest operational technologies (Runbook Automation, AIOps).
• Experience building and operating data platforms.
• Delivery experience in large-scale projects (finance, insurance, etc.).

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Client-provided location(s): Tokyo, Japan, Flexible / Remote

Job ID: Kyndryl-R-40342

Employment Type: FULL_TIME

Posted: 2025-11-18T18:33:35