IT Application Specialist - Life Insurance Domain
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
The successful candidate will join the SBA/TEL/msg Application area, a multidisciplinary operations and support team responsible for managing subsystem behaviour analytics, telephony (SIP/VoIP), and messaging applications. The team ensures reliable communication infrastructure and proactive incident resolution across both Linux and Windows environments. The IT Application Specialist will be responsible for the smooth operation and support of life insurance-related applications, with a primary focus on the msg.Life Factory policy administration system. The role involves managing complex incidents, coordinating with infrastructure and development teams, and ensuring high availability and performance of production systems.
Key Responsibilities
- Manage complex incidents, including specification checks, coordination with 3rd party providers and root cause analysis (RCA) of the problem ticket.
- Provide support for production issues and perform detailed application log analysis.
- Implement change requests and fulfil both standard and non-standard service requests.
- Support infrastructure teams during patching and maintenance activities.
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- Document progress and actions in JIRA and maintain clear communication with stakeholders.
- Plan, prepare, and execute releases and deployments in RUN environments.
- Manage application lifecycle tasks such as start/stop operations during deployments.
- Conduct shakedown tests post-deployment to ensure system stability.
- Monitor system health and performance. Proactively monitor and address issues related to SBA/TEL and messaging applications.
- Check and resolve issues related to Kubernetes resources.
- Participate in regular meetings with internal and external parties.
- Maintain a complete understanding of the relevant processes.
- Demonstrate strong troubleshooting capabilities across diverse technologies.
- Plan future activities, including runbook preparation and dependency mapping.
- Actively contribute to ongoing projects and execute workarounds as needed.
- Participate in vulnerability mitigation efforts through patching and upgrades.
- Automate routine tasks to improve operational efficiency.
- Provide prompt support to testing teams in both RUN and BUILD environments.
- Assist BUILD teams on lower stages with issue resolution and environment support.
- Ensure documentation for SBA and Telephony components is accurate and up to date.
- Act as a dispatcher for incoming incidents, performing initial analysis and assigning to the appropriate technical area.
Required Skills
- Solid foundational knowledge of operating systems, particularly Linux and Windows.
- Proficiency in writing and understanding SQL queries.
- Basic understanding of networking concepts.
- Hands-on experience with tools such as ServiceNow (SNOW), JIRA, and Confluence.
- In-depth knowledge and practical application of ITIL processes, including Incident, Problem, Change, and Release Management.
- Experience working with hyperscaler environments, with a focus on IBM Cloud.
- At least a theoretical understanding of container technologies, especially Kubernetes.
- Basic familiarity with Batch Management principles and tools.
- Experience with middleware technologies, particularly Tomcat, Apache, JBoss, and WebSphere.
Optional Skills
- Prior experience working with msg.Insurance Suite.
- Familiarity with SIP/VoIP technologies in a telephony context.
- Experience using Kazimir or Wireshark for debugging and network analysis.
- Exposure to Genesys platforms and technologies.
- Working knowledge of monitoring and logging tools such as Kibana, Elasticsearch, Prometheus, and Grafana.
Who You Are
Education
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Equivalent work experience in IT operations or application support may be considered in lieu of formal education.
Professional Experience
- Minimum of 3-5 years of experience in IT application support, preferably in the insurance or financial services sector.
- Proven experience in managing enterprise applications in production environments.
- Experience working in ITIL-based environments.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Perks and Benefits
Health and Wellness
- Health Insurance
- Vision Insurance
- Life Insurance
- Dental Insurance
- Health Reimbursement Account
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
Professional Development
- Mentor Program
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion